Opertions Supervisor

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting, and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

The Operations Supervisor coordinates their team's activities and monitors that all operational work and tasks for their team are completed in a safe, effective, and efficient manner. Oversees and provides hands-on guidance, direction, and training to their crew as required. The Operations Supervisor has primary responsibility for training and assisting their team members in the interpretation of procedures and production status. The Operations Supervisor must be technically proficient in all areas of the plant.

As Operations Supervisor, the incumbent must be able to plan and organize workloads and resource requirements and manage their area of responsibility so all Key Performance Indicators (KPIs) are achieved. The incumbent works 12-hour rotating day and night shifts and is responsible for all plant site activities as the senior Company representative on site during non-business hours (i.e., evenings, nights, and weekends). Serves as an advisor to the Operations Manager and other technical support groups. As the senior leader on the Emergency Response Team (ERT), the Production Supervisor (Thermal) mentors and guides newer team members. This position operates within a COR, ISO 17025 certified, and OHSAS 18001 and ISO 14001 conforming plant environment and is expected to comply with all regulatory requirements. The facility operates on a 24/7 basis.

The duties of the Operations Supervisor are as follows, but not limited to:

• Understands and promotes the Company's, the Division's, the Plant's, and the Department's mission statement, values, and strategic goals.
• Proactively promotes through example a safe work ethic, attitude, and workplace.
• Manages employees' compliance with all safety policies, standards, and procedures to achieve a safe work environment and safety for all staff and visitors as well as the Company's, Client's, and Regulatory Agencies' safe work objectives and requirements.
• Proactively models and maintains effective working relationships and communications with peers, management, direct reports, other Company departments, and staff.
• Models effective conflict resolution skills and effectively resolves any conflicts in a timely and respectful manner to achieve positive and healthy working relationships and workplace environment.
• Promotes a quality-first work ethic and attitude to provide a service of the highest standard achievable.
• Maintains confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures.
• Safely operates company-owned, leased, or rented vehicles and/or mobile equipment.
• Administers the Plant Safe Work Permit System.
• Demonstrates proficiency in the daily operation of all operating areas including the Control Rooms.
• Participates in the Plant training program and manages the training of operators on their crew.
• Reviews previous logbook entries and reading sheets. Writes daily logs. Takes and interprets unit readings.
• Verifies that all daily orders are completed and updates the Operations Manager on unit status.
• Monitors that housekeeping standards are maintained in all operating areas.
• Directs start-up and shutdown of equipment and verifies operating areas are secured and safe during emergency conditions.
• Provides assistance during emergency situations and performs Emergency Response Team (ERT) duties during an emergency.
• Participates as an active member in the quality improvement process.
• Supports other initiatives of the Plant to promote a healthy and positive work environment and enhance employee morale and engagement.
• Completes other duties as assigned.

• Understands and is accountable for responsibilities as Operations Supervisor as described in Sections 2-2 and 3-2 of the Alberta Occupational Health & Safety Act, the Swan Hills Treatment Centre Safety manual, EH&S Management System documentation, and other relevant policies.
• Is an EH&S leader, explaining, following, and enforcing EH&S guidelines.
• Communicates EH&S policies and procedures to all team personnel.
• Provides resources for training and monitors that Environmental personnel are receiving all required training including job-specific EH&S training.
• Conducts a Safe Work Plan (SWP) review prior to any non-routine and critical activities. Documents and maintains a record of the meeting.
• Verifies that all involved in a SWP understand the risks and sign the document prior to starting the job.
• Reviews safety and environmental practices for contractors assigned to him/her. Conducts a pre-job safety meeting with the contractor's supervisor and staff to review policies applicable to the job.
• Reports all incidents, non-conformances, near misses, concerns, and potential legal non-compliances immediately to their Manager.
• Acts upon, in a timely manner, any unsafe conditions observed.
• Performs work only where competence is met.
• Participates in pre-approved training to advance skills and competence.
• Cooperates with auditors to facilitate successful audits.
• Monitors the proper upkeep and maintenance of required safety equipment in the field and their use as per instructions provided.
• Maintains a safe and clean workplace at all times and monitors that department personnel and contractors also maintain a safe and clean workplace at all times.
• Participates in Process Safety programs as directed by the Operations Manager.
• Initiates and follows proper Management of Change processes for all significant changes and new additions under his/her control.
• Conducts incident investigations (when assigned) and performs incident cause analysis as required.

• Provides proactive leadership and supervision of all staff resources within their team to maintain a functional team in line with overall Plant forecasts and Company policies and strategic plans.
• Develops, coaches, and mentors personnel.
• Contacts on-call replacement staff to provide cover-off duties for vacation and/or illness relief.
• Sets Team's operational goals and objectives and Key Performance Indicators (KPIs).
• Monitors that progress is continuously being made towards the Company, Plant, and Team's goals, objectives, and KPIs.
• Directs and supervises the duties of the Operations team.
• Prepares annual training programs and executes them once approved.
• Monitors and conducts evaluations of personnel performance and addresses any concerns or infractions in a timely and respectful manner as per Company policy and practices.
• Conducts formal performance assessments and follows up on progress towards goals and objectives and KPIs.
• Seeks input to identify issues and opportunities to enhance staff job satisfaction and retention and provides recommendations for new initiatives to management for approval.

• Supports Management to control financial performance of the Department including setting annual budgets, daily controls, and targets within the Company's policies and practices.
• Manages Client's projects within the scope of responsibility to achieve time and budget expectations.

• Minimum of Technical School or College Diploma in a related field or combination of demonstrated process experience, aptitude, and specific skills training.
• Minimum of 5 years' related industrial process-plant experience. Preference for 6 to 8 years' related experience.
• Knowledge of hazardous waste treatment industry is required.
• Prior supervisory experience is a definite asset.
• Minimum of Alberta Boilers Safety Association (ABSA) 4th Class Power Engineering Certification is required.
• In-house training on the quality systems, quality regulations, and safe work practices (including WHMIS, Standard First Aid, T.D.G., Inventory Management, Environmental Awareness, PPE, Fire Extinguisher Training, Work Permit System, Waste Storage Guidelines).
• Respectful Workplace Training and supervisory skills training and development.
• Must obtain 100% on Facility Environmental Operating License Exam.
• Familiar with all aspects of the various processing centers within the SHTC in a Senior Process position.
• Good understanding of hazardous waste and basic knowledge of accounting procedures.
• Strong customer service attitude and commitment to providing exceptional customer service and quality results.
• Effective leadership, communication, and conflict management skills.
• Ability to work 12-hour rotating day and night shifts as the facility is operational 24/7.
• Ability to perform ERT duties and maintain confidentiality to comply with all regulatory requirements and Company Privacy and Confidentiality policies and procedures.

• Equipment and Tools Used: Standard office equipment and regular use of computers.
• Regularly operates company-owned, leased, or rented vehicles and/or mobile equipment.
• Physical or mental demands include managing priorities to meet operational objectives and addressing staff performance management issues in a timely, equitable, and confidential manner.
• High volume workload requiring sound technical knowledge and ability to provide exceptional customer service.
• Challenging conditions normally associated with the job (e.g., physical hazards, rotating shifts, shop conditions, and travel).