Master Mechanic Etobicoke
Toronto, ON
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
$19.00 - $22.00 / hour
Full-time
Experienced
The Automotive Service Advisor serves as the primary point of contact between customers and the service department. This role involves greeting customers, understanding their vehicle concerns, recommending maintenance and repair services, preparing estimates, and ensuring a high level of customer satisfaction throughout the service process.
Key Responsibilities:
Qualifications:
Skills:
Working Conditions:
Performance Expectations:
Key Responsibilities:
- Greet customers and discuss vehicle service, maintenance, and repair needs.
- Listen to customer concerns and accurately document vehicle issues on repair orders.
- Provide repair and maintenance recommendations based on manufacturer guidelines and vehicle inspections.
- Prepare accurate estimates for parts, labor, and additional services.
- Communicate service timelines and keep customers informed of repair progress.
- Coordinate with technicians to ensure efficient workflow and accurate diagnoses.
- Review completed repairs with customers and explain work performed.
- Process payments and close repair orders.
- Maintain detailed service records and customer information.
- Promote preventative maintenance and service packages.
- Resolve customer concerns professionally and promptly.
- Ensure compliance with company policies, safety standards, and manufacturer requirements.
Qualifications:
- Previous automotive service advising, customer service, or automotive industry experience preferred.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to multitask in a fast-paced environment.
- Basic knowledge of automotive systems and maintenance requirements.
- Proficiency with service management software and computer systems.
- Valid driver's license preferred.
Skills:
- Customer service excellence.
- Sales and upselling abilities.
- Problem-solving and conflict resolution.
- Attention to detail.
- Team collaboration.
- Professional communication.
Working Conditions:
- Fast-paced automotive service environment.
- Frequent interaction with customers, technicians, and parts personnel.
- Standing, walking, and occasional vehicle movement may be required.
Performance Expectations:
- Achieve customer satisfaction goals.
- Meet service sales and maintenance recommendation targets.
- Maintain accurate documentation and repair orders.
- Support efficient shop productivity and workflow.
Frequently Asked Questions
This is a full-time automotive service advisor position located in Toronto, ON at Master Mechanic Etobicoke.
The salary is listed as $19.00–$22.00 per hour.
You greet customers, discuss service needs, document vehicle issues, prepare estimates, communicate timelines, and coordinate with technicians to ensure efficient work and accurate diagnoses.
The role involves frequent interaction with customers to gather concerns, explain work performed, promote maintenance and service packages, and resolve concerns professionally.
Preferred qualifications include previous automotive service advising or customer service experience, strong communication and time-management skills, basic knowledge of automotive systems, and proficiency with service management software.
Performance expectations include achieving customer satisfaction goals, meeting service sales and maintenance recommendation targets, and maintaining accurate repair orders and documentation.
Additional responsibilities include processing payments, maintaining service records, promoting preventative maintenance, and ensuring compliance with safety standards and manufacturer requirements.
