Martin Recruitment Inc - 4 Jobs
Edmonton, AB
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
Full-time
Management
START: ASAP
COMPANY: Government of Alberta
JOB TITLE: Information Officer
PLACEMENT TYPE: Temporary / Temporary to Perm
COMPENSATION: $23.00/hour
LOCATION: 100% In-office
DRESS CODE: Business casual
HOURS: Monday to Friday, 8:15am - 4:30pm
- The Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta.
- The Service Alberta contact centre is a very large contact centre with many different programs running at any given time.
- The most common program that the Information Officer will be asked to support is the MyAlberta Digital ID program or (MADI)
- MADI is a unique digital ID that allows citizens to access Government services.
- Supporting this program will require the Information Officer to receive inbound calls from citizens regarding setting up their My Alberta Digital ID, resetting their passwords, creating login credentials, navigating the website, or answering any other questions they may have.
- Other programs they may be asked to support include but are not limited to: Education services, wildfire resources, financial assistance programs, campground services, registry services, and more
MUST HAVES QUALIFICATIONS:
- 3+ years of customer service experience, someone who has dealt with complex customer service situations
- Mature individual that is capable of diffusing heated situations
- Extremely articulate and polished verbal communication skills
- Must be tech-savvy and able to learn new softwares quickly
LIKE TO HAVE QUALIFICATIONS:
- Previous call centre experience
- Previous government or banking experience
WHY SHOULD YOU WORK THERE?
- Opportunity for contract to convert into permanent role with Government of Alberta
- Lots of room for growth (increased compensation, responsibilities, titles, etc)
- (If converted) Extremely stable employer
- (If converted) Pension plan
- (If converted) Government benefits plan
- Great work environment with supportive leadership
- Thorough training program & professional development
Frequently Asked Questions
The role is Information Officer and it’s based 100% in-office in Edmonton, AB.
The schedule is Monday to Friday, from 8:15am to 4:30pm.
Compensation is $23.00 per hour.
The most common program is the MyAlberta Digital ID (MADI); other programs may include Education services, wildfire resources, financial assistance, campground services, registry services, and more.
The role involves receiving inbound calls from citizens regarding setting up My Alberta Digital ID, resetting passwords, creating login credentials, navigating the website, or answering related questions.
Require 3+ years of customer service experience, ability to diffuse heated situations, articulate and polished verbal communication, and being tech-savvy with the ability to learn new software quickly.
Yes, there is an opportunity for the contract to convert into a permanent role with the Government of Alberta, along with growth opportunities and benefits if converted.
