Clinic Receptionist - Part-Time

The Role
We're looking for a part-time Receptionist who genuinely enjoys connecting with people, thinks critically on their feet, and is curious about how to best support our patients. This is a front-facing, in-person role — you are the first impression of our clinic.

Your Schedule
Tuesday, Wednesday, Thursday, Friday, Saturday, and Sunday (hours based on clinic schedule). Part-time with growth potential as the clinic expands.

What You'll Do

• Greet and check in patients with warmth and professionalism
• Book appointments, answer inquiries, and manage front desk flow (Jane App)
• Process payments and insurance claims, including direct billing and MVA submissions
• Handle phones and provide clear, helpful information to callers
• Support the clinical team with day-to-day administrative tasks
• Proactively problem-solve and adapt when situations require critical thinking

What We're Looking For

• Strong English communication — clear, confident, and professional
• Proven experience in customer support, healthcare, or wellness clinic settings
• Experience in a holistic, TCM, or integrative medicine environment is preferred
• Critical thinking and curiosity — you ask thoughtful questions and want to understand patient needs
• Detail-oriented and organized
• Jane App experience is a strong asset
• Direct claiming or MVA submission experience is preferred
• Fluency in Cantonese or Mandarin is a bonus

What We Offer

• Compensation commensurate with experience
• A professional and supportive clinic environment in Markham
• Room to grow as we expand

To Apply
Please send your resume and briefly describe a time you handled an unexpected situation with a patient or customer and what you learned from it.

Company DescriptionSimple Cures IMC Markham is a newly opened and growing Traditional Chinese Medicine and integrative health clinic offering acupuncture, herbal medicine, cupping, moxibustion, and wellness services. We are dedicated to whole-person care and delivering a warm, professional patient experience.Company DescriptionSimple Cures IMC Markham is a newly opened and growing Traditional Chinese Medicine and integrative health clinic offering acupuncture, herbal medicine, cupping, moxibustion, and wellness services. We are dedicated to whole-person care and delivering a warm, professional patient experience.