Demand Planner

RSL'S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust' by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: www.rsl.ca

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

Responsible for owning the sales → demand → operations translation process and establishing a structured Sales & Operations Planning (S&OP) capability. This role ensures alignment between sales forecasts, financial plans, and inventory execution.

Duties and Responsibilities:

• Develop and maintain demand forecasts across product categories, regions, and channels
• Translate sales plans into SKU-level demand forecasts and operational requirements
• Lead monthly S&OP / demand review process across Sales, Finance, and Operations
• Analyze historical sales data, trends, and demand drivers to improve forecast accuracy
• Monitor forecast vs. actual performance and drive corrective actions
• Collaborate with sales, marketing, and finance to align demand plans with business objectives
• Coordinate with supply chain, procurement, and operations to ensure demand is executable
• Optimize inventory levels, service levels, and working capital performance
• Identify risks and opportunities related to demand variability and supply constraints
• Drive continuous improvement in demand planning processes, tools, and data quality
• Establish and track KPIs (forecast accuracy, bias, inventory turns, service levels)

Qualifications

• 5+ years of experience in demand planning, supply chain, or sales planning
• Strong understanding of forecasting, inventory management, and supply chain processes
• Experience working cross-functionally with Sales, Finance, and Operations
• Experience with planning tools, ERP systems, and advanced Excel modelling
• Professional certifications preferred (e.g., CPIM, CSCP)

Key Skills

• Analytical thinking and data-driven decision making
• Strong communication and stakeholder management skills
• Ability to influence cross-functional teams and drive alignment
• Problem solving and root cause analysis
• Process design and continuous improvement
• Advanced Excel and data analysis capabilities

Success Metrics (KPIs)

• Forecast accuracy (MAPE / bias)
• Inventory levels and turns
• Service level / DIFOT
• Reduction in excess and obsolete inventory
• Alignment between sales forecast and operational plan

About us:

The target salary range for this position is $100,000 - $115,000 CAD per annum. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage
• Enjoy the hybrid work option designed to bring an excellent balance to your life.
• Embark on a continuous development journey. You have access to $3500 annually to invest in your professional growth.
• Vacation days
• Stay healthy with our rich benefits package
• Protect your future with our Pension plan
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace.