Expeditor

ACCOUNTABILITIES:

• Be the primary point of contact and develop a professional relationship with both internal and external customers to build trust and loyalty towards Pacific truss & Building Supplies.
• Expedites all special order products throughout the system from when they are quoted and ordered to when they are delivered to the customer.
• Maintains contact with customers as to the status of their orders and advises when they are completed.
• Resolve customer complaints and objections including investigating, interpreting policy, and taking the appropriate action to ensure customer satisfaction. Refer difficult situations to Sale Manager or General Manager.
• Sources non stock custom products from various vendor product lines for the customer.
• Supplies Inside, Outside and Counter Sales staff with accurate pricing on special order products as needed.
• Established cash or financing options and provides assistance to customer account inquiries.
• Processes all special order returns both with customers and vendors.
• Ensures product is clearly tagged with Customer contact information.
• Ensures that special order policies and procedures are adhered to, pertaining to payments, invoicing and billing.
• Maintain a connection with the designers, shipping, and other departments to ensure a smooth and problem free supply of products and services for the customer
• Maintains weekly sales reports on all sales activities.
• Performs other job-related duties as required including but not limited to purchasing and controlling inventory of certain stock items.

QUALIFICATIONS:

• Excellent listening, communication and interpersonal skills to deal effectively with individuals within and outside the organization.
• Working knowledge of MS Office applications (Word, Excel, Power Point) and Microsoft Outlook
• Strong knowledge of lumber, building materials and hardware products.
• Ability to assess customer requirements and make product recommendations.
• Strong knowledge of customer service fundamentals is essential.
• Professional, courteous and punctual with a focus on customer service.
• Must have a positive attitude and be a team player.
• Excellent time management and organizational skills with the ability to plan and prioritize the work of others.
• Detail oriented with strong organizational skills.
• Ability to multi-task, prioritize and work efficiently with minimal supervision.

WORKING CONDITIONS:

• Exposure to dust, dirt and extreme changes in temperature and weather when working outside.
• Busy, high volume environment

Pay range :- $18.00 - $25.00