Dental Metrics Maven
Calgary, AB
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
$26.00 - $27.00 / hour
Full-time
Entry Level
Benefits:
Life Insurance
Disability Insurance
Customer Care Representative – Dental LaboratoryLocation: Calgary, AB
Job Type: Full-time, Onsite
Schedule: Monday to Friday
Pay: $26–$27/hour, depending on experience
Job Overview:A dental laboratory in Calgary is seeking a Customer Care Representative with a dental background to support a busy customer service and case coordination role.
The ideal candidate will have experience in a dental office, dental laboratory, or dental-related environment and will enjoy working with customers, handling calls and emails, and supporting incoming case documentation.
Responsibilities:
Qualifications:
Benefits:Comprehensive benefits package including:
Work Environment:This is a full-time, onsite position in a busy dental laboratory environment. The ideal candidate is friendly, organized, and able to manage customer communication while supporting accurate case flow and documentation.
Job Type: Full-time, Onsite
Schedule: Monday to Friday
Pay: $26–$27/hour, depending on experience
Job Overview:A dental laboratory in Calgary is seeking a Customer Care Representative with a dental background to support a busy customer service and case coordination role.
The ideal candidate will have experience in a dental office, dental laboratory, or dental-related environment and will enjoy working with customers, handling calls and emails, and supporting incoming case documentation.
Responsibilities:
- Answer incoming calls and respond to customer emails professionally.
- Communicate with dental offices regarding case questions, updates, and requests.
- Review incoming case information, prescriptions, and photos.
- Upload, organize, and manage case photos and related documentation.
- Coordinate with internal lab departments to support smooth case flow.
- Help resolve customer questions or case-related issues in a timely manner.
- Maintain accurate records and provide excellent customer service in a very busy environment.
Qualifications:
- Dental background required.
- Dental office or dental laboratory experience strongly preferred.
- Strong customer service and communication skills.
- Comfortable handling a high volume of calls, emails, and case details.
- Organized, detail-oriented, and able to multitask.
- Professional, reliable, and team-oriented.
- Comfortable working full-time onsite in a fast-paced dental laboratory environment.
Benefits:Comprehensive benefits package including:
- Company pension.
- Dental care.
- Disability insurance.
- Life insurance.
- On-site parking.
- RRSP match.
Work Environment:This is a full-time, onsite position in a busy dental laboratory environment. The ideal candidate is friendly, organized, and able to manage customer communication while supporting accurate case flow and documentation.
Frequently Asked Questions
The pay is $26.00–$27.00 per hour, depending on experience.
This is a full-time, onsite position in Calgary, AB, working in a busy dental laboratory environment.
The schedule is Monday to Friday in a full-time, onsite position.
A dental background is required, with experience in a dental office, dental laboratory, or dental-related environment strongly preferred.
Responsibilities include answering calls and emails, communicating with dental offices about case questions and updates, reviewing case information, uploading and organizing case photos and documentation, coordinating with internal lab departments, and maintaining accurate records.
The benefits package includes company pension, dental care, disability insurance, life insurance, on-site parking, and RRSP match.
