IT Technician

Job Summary: To provide IT Support to the plant, manage all hardware, software and systems and meet all corporate guidelines and policies

Required Education and Experience:

• College diploma or University degree in related field
• 3-5 years relevant experience in information technology support and administration
• Strong experience with troubleshooting software and hardware on laptops, desktops, servers, networking equipment and handheld equipment
• Excellent knowledge of Operating Systems including Windows, Linux, IOS, Android and Windows server
• Excellent knowledge of Microsoft products including Intune, Excel, Word, Outlook, SharePoint and Power BI
• Excellent knowledge of active directory, DHCP, DNS, and Group Policy
• Strong experience with user and group policy settings specific to servers
• Strong experience with iSeries AS/400 hardware and OS knowledge
• Excellent English Communication Skills (oral and written)
• Excellent organizational, interpersonal and time management skills
• Critical thinker and attention to details
• Travelling may be required, could include cross border travel.

Essential Functions:

• Assist with maintenance of networks, servers, computers, mobile phones, CCTV and critical applications
• Troubleshooting software, hardware and network problems and devising business solutions
• Assist with the disaster recovery of information systems
• Protecting the security of the network as prescribed by the Company's policies and procedures
• Ensure the remediation of critical security vulnerabilities
• Monitoring and evaluating the efficiency of software/hardware usage; and installing new software applications or hardware on the network, desktop and mobile devices
• Recommending improvements in network structure, products and processes
• Providing user orientation on hardware, software, or mobile device operations
• Managing interpersonal relationships in a positive and effective manner; accomplishing positive results through cooperative efforts with all departments; and contributing to the achievement of an ethical work environment
• Assist in purchasing IT related equipment and services
• Participating in Internal and External audits
• Provide continuous improvement ideas to enhance departmental performance and all aspect of the job
• Providing after hours support – being on call, as needed

• Abide by all Company polices including, but not limited to the following: Health and Safety, Quality and Environmental Systems, Human Resources policies, and the Martinrea Employee Handbook

Work Environment:

• Working in a mixed environment; Office and Production Floor
• Frequent distractions and interruptions in a challenging and fast paced – team orientated environment
• Company will provide Laptop and Mobile phone

Physical Demands:

• Standing,
• Sitting,
• Walking,
• Lifting objects up to 40lbs

Health and Safety:

• Must work in accordance with Health and Safety regulations, Company and plant rules, policies and procedures
• Must use or wear Personal Protective Equipment and certain clothing as required by the Company

Other Duties:

• This job description is not designed to contain a comprehensive list of duties and responsibilities required for this job. Duties and responsibilities may change at any time with or without notice