Senior Case Manager - Contract 12 months

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.

Responsibilities
Participates as a member of a high performance, multi-service team that supports mental health clients within a variety of community settings
Responsible for scheduling the day-to-day activities within ACT
Assists with ensuring activities are planned, delivered and evaluated in accordance with professional standards, good operating principles, best practices and legislative requirements
Assists with preparing work plans that align with the organizations goals and objectives
Assists with directing staff providing support and guidance to facilitate: medication management, psychiatric rehabilitation, activities of daily living, goal planning, clinical assessments, community resources etc.
Assists with coordinating the client admission, treatment and discharge process
Assists with supervision, input and leadership of staff
Participates in interview teams, hiring and orientation of new employees
Assists with identifying the training and development needs of staff, as required
Assists with ensuring all accreditation and accountability requirements are met
Assists with overseeing staff coverage to meet client care needs
Assists with auditing program client files to ensure accuracy and adherence to CMHA Durham policy and procedure
Creates and maintains a positive work environment where all employees can maximize their job satisfaction and productivity
Assists with the development and implementation of ACT policies and procedures
Facilitates team meetings focusing on business and operational issues as required
Provides on-call crisis intervention during night/weekend hours and acts as back up to evening and weekend staff, as required
Performs other tasks as assigned by management

Requirements
Post-secondary education in a related area of study (i.e., mental health, social sciences or human services) and a minimum of five years related experience or equivalent combination of education and experience
Sound knowledge of the Mental Health Act, Health Care Consent Act, social service benefits and related legislation in Ontario
Knowledge of forensic mental health system and the Ontario Review Board process would be an asset
Ability to provide staff supervision and leadership
Excellent communication (written and verbal) skills
Ability to develop and maintain positive relationships with clients, community partners and represent the agency in a professional manner at all times
Ability to acquire and utilize community resources effectively to meet clients needs
Flexibility to adapt to change
Ability to work with individuals of diverse backgrounds
Ability to work independently and in a dynamic team environment
Knowledge of psychotropic medications and their effects
Ability to think critically and creatively
Ability to manage crisis situations
Valid Ontario Drivers license, access to a dependable vehicle in safe working order and appropriate insurance coverage
Knowledge of MS Office (Word, Excel, PowerPoint, Access and Outlook), as well as the internet

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work-life balance is not only encouraged but expected. Our Monday Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at CMHADurham.org/getinvolved.

CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation, we are here to help and support you.