Case Manager, Behavioural Support_PT-Contract

Title of Job: Case Manager, Behavioural Support
Date: June 5, 2026
Closing Date: June 21, 2026
Location: Aurora, ON - @Home Plus
Compensation: $55,239 - $67,560 annually prorated
Contract Duration: until March 31, 2027
Work Hours: 24hrs/week
Work Type: Onsite
Job Id: 10824255
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario's largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Job Summary:
As a Case Manager, Behavioural Support you will be part of a Behaviour Support Team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions and who are ALC or at risk of becoming ALC in the acute care settings of the Ontario Health Central or Toronto Central area. You will assist in the creation and coordination of a behaviour support network, you will provide direct service to support the person served, family members and/or care- givers to mitigate escalating responsive behaviours. A key role of this position is to coordinate and support the transition of person served as they moved to their next experience.
The Behaviour Support Team provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are designated ALC or at-risk of becoming ALC in hospital settings. The team works within hospitals in Toronto, York Region and South Simcoe and completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Transition support is provided to those individuals who are being discharged from hospital to their next care destination. Serving over 700 individuals per year, the Behaviour Support Transition Resource Team plays a key role in supporting hospital staff in the management of responsive behaviours/personal expressions.
The @Home Behaviour Support team provides direct care, education and support to older adults and their care partners, who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are being discharged from hospital within North Toronto, York Region and South Simcoe. The team completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Working as a member of an integrated team along side other home and community-care providers, the @Home team supports the transition from hospital and works within the individuals own home.
What You Will Do:

• Assists clients in the development and implementation of a Behavioural Support Plan tailored to the client's needs and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues;
• Assists persons served in the development and implementation of a Behavioural Support Plan tailored to the needs of the person served and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues;
• Act as a liaison and advocate for the person served among those involved with the individual's care including family, other care-givers, medical and other multi-disciplinary providers;
• Complete Behavioural Support Assessment and provide timely and accurate record keeping and reports as required;
• Provide support, on-going training and consultation to colleagues, family members and/or other care-givers to assist in mitigating escalating responsive behaviours;
• Provide supportive counselling or referral and linkages to health care, programs or service
  providers;
• Provide crisis management/intervention and assist in the development of crisis plans for persons served;
• Develop respectful and trusting relationships with persons served using Recovery and
  Psychosocial Rehabilitation principles;
• Maintain strict confidentiality and follow all other required policies and procedures;
• Effectively participate as a member of the Behaviour Support Resource Team; attend staff/team meetings, care conferences for the person served, other multi-disciplinary meetings, committee meetings etc as required;
• Attend and actively participate in all required training;
• Liaise, collaborate and coordinate with other professionals, service providers and partners within the Behavioural Support Services;
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health polices and protocols will be required (associated costs will be reimbursed)
• Complete other duties, from time to time, as assigned by the Coordinator and/or Program
  Director.

What You Bring:

• Completion of a post-secondary education in Social Services/Human Services or equivalent;
• Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia or other neurological conditions;
• An understanding of harm reduction, recovery and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with clients on goals/priorities;
• Crisis intervention skills, with well-developed problem solving abilities and interpersonal skills;
• Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training;
• Experience/familiarity with RAI documentation, and OCAN and health profession standards for documentation of client information
• Sound understanding and commitment to the principles of the Behavioural Supports Ontario (BSO) project and the Action Plan for the Central LHIN;
• Ability to collaborate effectively with other members of inter-professional care teams, clients, family members and community team members;
• Good oral and written communication skills
• Computer literacy sufficient to produce and maintain files, records or statistical information.
• Good analytical, time management and organizational skills to contribute to program planning and to co-ordinate and follow-up on issues or activities with clients.
• Counselling and responding skills;
• Creativity and flexibility to approaches;
• Knowledge of community resources and supports;
• Ability to work effectively as part of a team and interact with workers from a variety of agencies;
• Strong assessment skills;
• Understanding of cultural competency and framework
• Valid drivers' license and access to own vehicle is required;

Work Environment:

• Staff will be required to work in residents' rooms and may therefore be exposed to second hand smoke.
• May also be required to be on-call as emergency contact for after hours.
• Frequent travel will also be required using own vehicle.
• Occasional evening and weekend hours may be required.

What We Offer:

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT's vision is that together, we can all live successfully in our community. Our client population reflects Ontario's diverse community and it is LOFT's goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.

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