Store Leader

About Kindling Cannabis

Kindling Cannabis is a proudly Canadian legal cannabis retailer dedicated to delivering exceptional customer service, in-depth product education, and one of the most convenient 1-hour delivery systems in the industry. With a growing footprint across Canada, our mission is to provide a welcoming, knowledgeable, and efficient cannabis shopping experience for every customer.

Position Overview

As a Store Lead at Kindling Cannabis, you will be responsible for the overall performance of your store, including operations, compliance, staff management, and customer experience. This hands-on leadership role requires a proactive and organized individual who can lead by example, drive sales, and maintain regulatory compliance while fostering a positive team culture.

Key Responsibilities

Leadership & Staff Development

• Recruit, train, schedule, and mentor a high-performing in-store team
• Promote a positive and inclusive culture that aligns with Kindling's values
• Conduct regular coaching sessions and performance reviews to support staff development
• Ensure staff are well-informed on products, regulations, and company updates

Customer Experience

• Lead by example to deliver exceptional customer service
• Handle escalated customer concerns with professionalism and empathy
• Maintain a clean, organized, and visually appealing retail space
• Support community engagement initiatives

Operations & Compliance

• Oversee all daily operations, including opening/closing procedures, cash handling, and scheduling
• Ensure full compliance with Provincial regulators and Health Canada regulations
• Submit accurate daily and weekly reports on sales, labour, and inventory
• Implement and uphold loss prevention and safety protocols
• Ensuring all deliveries are fast and efficient meeting our 1-hour free delivery policy

Sales & Inventory Management

• Meet or exceed sales goals, KPIs, and operational benchmarks
• Manage product receiving, inventory counts, transfers, and stock rotation
• Ensure proper tagging, pricing, and merchandising of all products
• Collaborate with head office on product launches, promotions, and updates

Qualifications

• Minimum 2 years of retail management experience (cannabis or regulated retail preferred)
• Strong leadership and team-building abilities
• Excellent communication, organizational, and problem-solving skills
• Self-motivated and results-driven
• Solid understanding of cannabis laws and Provincial regulations
• Provincial Cannabis certification (or willingness to obtain before starting)
• Able to lift and maneuver up to 30lbs