Culligan 519ON - 2 Jobs
Saint Catharines, ON
Posted today
Job Details:
$21.00 - $25.00 / hour
Full-time
Management
Benefits:
About the Role
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer
retention, business growth, client relationship management, and customer experience initiatives across residential
and commercial markets. This senior-level role requires a mature and highly professional individual with extensive
experience in customer relations, client management, business development, leadership, and communication. The
successful candidate will play an important role in supporting both English and Spanish-speaking clients across the
Niagara Region market.
Responsibilities
Build and maintain long-term relationships with residential and commercial clients
Support customer retention and client satisfaction initiatives
Professionally manage customer concerns, escalations, and conflict resolution
Support business development and account growth initiatives
Assist with B2B relationship management and client communications
Collaborate with management and operational teams to improve customer experience and service efficiency
Support marketing, outreach, and client engagement initiatives
Coordinate with internal departments to maintain high customer service standards
Assist with project development and operational support initiatives
Maintain detailed customer records, communications, and follow-up activities
Represent the company professionally in all customer and business interactions
Qualifications
Advanced professional communication skills in both English and Spanish, written and verbal
Minimum 20 years of customer-facing experience in customer service, customer relations, account management, hospitality, or client success environments
Minimum 3 years of experience in management, leadership, business development, or operations coordination roles
Experience in B2B relationship management and direct client support required
Experience in marketing, communications, public relations, or customer engagement initiatives required
Strong conflict resolution, interpersonal, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong understanding of customer retention and relationship-building strategies
Post-secondary education in business, marketing, hospitality management, communications, or related fields is
required
Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training completed
Worker Health and Safety Awareness training completed
- Valid G2 Driver's License
What We Offer
Competitive compensation
Long-term career growth opportunities
Supportive and collaborative work environment
Stable full-time employment
Opportunity to contribute to the continued growth of a customer-focused organization serving diverse communities
across Niagara Region
Culligan Niagara is an equal opportunity employer. We thank all applicants for their interest; however, only those
selected for an interview will be contacted
- Competitive salary
- Opportunity for advancement
About the Role
Culligan Niagara is seeking an experienced Client Success & Business Development Manager to support customer
retention, business growth, client relationship management, and customer experience initiatives across residential
and commercial markets. This senior-level role requires a mature and highly professional individual with extensive
experience in customer relations, client management, business development, leadership, and communication. The
successful candidate will play an important role in supporting both English and Spanish-speaking clients across the
Niagara Region market.
Responsibilities
Build and maintain long-term relationships with residential and commercial clients
Support customer retention and client satisfaction initiatives
Professionally manage customer concerns, escalations, and conflict resolution
Support business development and account growth initiatives
Assist with B2B relationship management and client communications
Collaborate with management and operational teams to improve customer experience and service efficiency
Support marketing, outreach, and client engagement initiatives
Coordinate with internal departments to maintain high customer service standards
Assist with project development and operational support initiatives
Maintain detailed customer records, communications, and follow-up activities
Represent the company professionally in all customer and business interactions
Qualifications
Advanced professional communication skills in both English and Spanish, written and verbal
Minimum 20 years of customer-facing experience in customer service, customer relations, account management, hospitality, or client success environments
Minimum 3 years of experience in management, leadership, business development, or operations coordination roles
Experience in B2B relationship management and direct client support required
Experience in marketing, communications, public relations, or customer engagement initiatives required
Strong conflict resolution, interpersonal, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Strong understanding of customer retention and relationship-building strategies
Post-secondary education in business, marketing, hospitality management, communications, or related fields is
required
Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act training completed
Worker Health and Safety Awareness training completed
- Valid G2 Driver's License
What We Offer
Competitive compensation
Long-term career growth opportunities
Supportive and collaborative work environment
Stable full-time employment
Opportunity to contribute to the continued growth of a customer-focused organization serving diverse communities
across Niagara Region
Culligan Niagara is an equal opportunity employer. We thank all applicants for their interest; however, only those
selected for an interview will be contacted
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Frequently Asked Questions
The role is Client Success & Business Development Manager, focused on customer retention, business growth, client relationship management, and customer experience initiatives across residential and commercial markets in the Niagara Region.
This position is based in Saint Catharines, ON, and offers a stable full-time employment within Culligan Niagara.
Advanced professional communication is required in both English and Spanish, written and verbal.
The role requires a minimum of 20 years of customer-facing experience and at least 3 years in management, leadership, business development, or operations coordination.
Responsibilities include building long-term client relationships, supporting customer retention, managing escalations, aiding business development, B2B relationship management, coordinating with internal teams, and maintaining detailed customer records.
Post-secondary education in business, marketing, hospitality management, or communications is required, along with Ontario OHRC and AODA training, Worker Health and Safety Awareness training, and a valid G2 driver's license.
The salary range is $21.00–$25.00 per hour, and the position offers competitive compensation with opportunities for advancement.
