Chief Administrative Officer (CAO)

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping each person build meaningful connections and live their best life. Through compassionate, person-centered services, we empower individuals to achieve their goals and participate fully in their communities.
YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team's growth and well-being.
Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being
Our Mission: Communicate. Connect. Collaborate.
Join one of Canada's top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Job Opportunity
Chief Administrative Officer (CAO)
One Full-Time Permanent

• Location: Aurora, Ontario L4G3S9
  • must be within a commutable daily distance from the office and/or service area
• Status: Permanent, Full-Time
• Starting Salary: $125,000 - $140,000
• Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 Hours per week
• Office Expectations; Work in the office once per week
  • in addition to in-office meetings, trainings, and supervisions
• Posting Closes: Friday, June 19 at 4:00 pm EST

Job Description
YSSN is seeking an accomplished and strategic Chief Administrative Officer (CAO) to provide executive leadership across the agency's finance and corporate service functions, strengthening the systems, people practices, and infrastructure that enable high-quality service delivery. Reporting directly to the Executive Director and partnering with the Senior Leadership team, the CAO provides enterprise-wide leadership across Finance, Human Resources, Procurement and Contracts, Communications and Administration, Facilities, and Information Technology, ensuring alignment with organizational priorities and long-term strategic objectives.
The successful candidate will ensure the organization has the governance, processes, and operational capacity needed to support high-quality programs and sustainable growth.
The Ideal Candidate
The successful candidate will be:

• A trusted strategic advisor who can connect operational decisions to organizational goals and effectively communicate with senior leaders, external partners, and the Board.
• An experienced executive with exceptional organizational and project management skills, capable of leading multiple priorities in a fast-paced, growing organization.
• A practical and innovative problem-solver who improves systems and processes, supports change, and drives measurable results.
• A strong, inclusive and collaborative leader who develops high-performing teams, fosters accountability, and supports employee growth and engagement.
• A financially astute leader with strong business acumen and a commitment to operational excellence.

Key Responsibilities
Strategic and Organizational Leadership

• Provide enterprise leadership for integrated financial and administrative systems that support current operations and future growth.
• Contribute to organizational strategy and planning as a member of the Senior Leadership Team.
• Oversee agency-wide operational practices and provide timely reporting on financial health and operating conditions to the Executive Director and Board.

Finance and Corporate Services

• Lead financial planning and management activities, including annual budgeting, forecasting, cash flow management, financial analysis, and audit preparation.
• Ensure strong accounting controls, fiscal stewardship, and compliance with applicable legislation, regulations, contracts, funding requirements and best practices.
• Oversee procurement, contract management, risk management, and related corporate functions.

Human Resources Leadership

• Develop and implement HR strategies that support employee engagement, strengthen culture, communication, accountability, retention, and performance.
• Advise the Executive Director on workforce risks and strategic HR issues.
• Ensure HR priorities, align with agency goals and needs.

Communications, Facilities, and Technology

• Provide oversight of communications and administrative services, including development and execution of annual communications strategies.
• Oversee facilities planning and projects to support safe and efficient operations.
• Lead IT strategy and governance to support safe, reliable, and secure operations.

Stakeholder Relations

• Build and maintain strong relationships with auditors, financial institutions, vendors, government funders, and other external stakeholders.
• Represent YSSN with community partners, sector organizations, and other constituents as required.

Qualifications

• Chartered Professional Accountant (CPA) designation is required
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field
• Master's degree (MBA, MPA, or equivalent) is considered an asset

• Minimum 10 years of progressive financial planning and management experience combined with progressive responsibility for the overall administrative affairs of a not-for-profit organization

• Minimum 5 years in a senior strategic leadership role with responsibility for multiple corporate services functions
• Experience in a public sector setting in an organization, preferably with Ministry of Children, Community and Social Services and Ontario Health funding
• Proficiency in advanced financial modeling and forecasting tools
• Previous experience, leading and managing multiple operational programs
• Strong leadership and team management abilities
• Solid understanding of platform solutions and enabling technology
• Demonstrated partner-centric approach, including understanding and meeting the needs of internal and external constituents

* The successful applicant will be required to provide a police clearance that meets agency standards* A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.
Successful candidates will be required to submit proof of a primary series of a COVID-19 vaccine authorized by the World Health Organization directly to the Human Resources department. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a written explanation of the ground and any supporting documentation to determine if you are exempt from this requirement directly to Human Resources.
How to Apply
Interested candidates are invited to submit a resume and cover letter outlining their qualifications, leadership experience, and interest in the position.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
To learn more about YSSN view our website; Work with Us - Your Support Services Network

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