Supervisor

SHIFT SUPERVISOR's primary purpose is to support management in monitoring the day-to-day activities of employees, aiding in monitoring productivity levels, ensuring the business runs smoothly, delivering exceptional customer service, and creating a positive and safe work environment for employees.

Essential Functions

• Monitor, Plan and observe the day-to-day activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
• Creates and provides a safe and positive work environment free of harassment and violence
• Models company brand standards and adheres to all policies in a professional manner
• Completes opening and closing procedures/checklist in accordance with company policies
• Operates cash registers and void's transactions as needed
• Follows all company cash handling policies and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas
• Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with all H&S standards
• Coaches, mentors and disciplines employees as required
• Implements product rotation based on product code dates, orders products, and participates in inventory count on a monthly basis
• Places and receives products along with performing monthly inventory
• Assists in Brand training

• Requires a High School diploma or equivalent
• Minimum 6 months supervisory/lead experience
• Food & Beverage, cash handling and customer service experience
• Requires the ability to speak, read and comprehend instructions, policy documents as well as converse comfortably with customers
• Demonstrate ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• First Aid and Food Safety Certificate would be an asset

Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.