Care Experience Coordinator

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Bloom is a growing Digital Health Technology and Services company that is on a Mission to Improve Care Experiences.

Job Title: Care Experience Coordinator

Salary: $40,000 Per Year

Basic Function: Support Bloom's clients

QUALIFICATIONS

The following are the principal qualifications for this position:

• Minimum post-secondary education a requirement
• Must be advance level is MS office Suite and Outlook
• Strong time management skills, confidentiality, and professionalism
• Excellent communicator, able to foster relationships with Homecare Staff and clients
• Ability to work independently and work effectively within a team environment
• Interest in continuous learning – high energy and focused

POSITION DUTIES

The following are the main responsibilities for this position:

• Meet with Homecare Manager weekly to set priorities, update on progress and suggest alternatives to stay on track
• Assist in Coordinating visits between Clients and field staff and learn role
• Assist with Coordination in handling complaints, no shows, vacation requests and sick time
• Support the day-to-day questions and concerns of our clients, calls to clients are returned within 3 hours
• Assist with sending work assignments
• Review applicant availability, credentials, and location to ensure the Homecare Staff is a good fit for the client
• Build and maintain rapport with Homecare Staff
• Ensure Homecare Staff information (Pay rate, email, phone number and address) is up to date in scheduling system
• Assist with the monitoring of technology platform to ensure PSW's are on time, at their locations, and are actively and correctly using their software applications.
• Assist with the supervision, recruitment and orientation of field employees requested (assist with badges, starter kits, and document retrieval for office/accounting
• Assist with HPG monitoring, updating, investigating and billing
• Ensure each region has enough staff available in the event of a new urgent request for that region.
• Maintain open and clear communication with the rest of the HR team and Homecare department to ensure that tasks are completed seamlessly in a timely manner
• Assist with creating and updating procedures on tasks relating to duties of all positions
• Enforce and adhere to the codes of the company's Business Code of Conduct.
• Enforce and adhere to the codes of the company's Mission.
• Report unsafe working conditions
• Other duties as required

In compliance with Bill 190 (October 28, 2024), Bloom Care Solutions confirms that this posting represents an existing vacancy within our organization.

Bloom Care Solutions uses artificial intelligence–enabled technology in our recruitment and hiring process to assist with tasks such as screening and evaluating candidates; these tools are used in compliance with applicable Ontario employment legislation, and all hiring decisions are made by human decision-makers.

Bloom Care Solutions is an Equal Opportunity Employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), Bloom Care Solutions will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If you require disability-related accommodations, please inform the Human Resources staff. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace.

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