Tonic Spa Shift Supervisor

About Sweat and Tonic

Sweat, recover, connect: Sweat and Tonic (S&T) brings the best of boutique fitness and wellness under one roof. S&T is Toronto's leading boutique fitness and wellness hub, offering the widest collection of group fitness classes in Canada. From complimentary full-service amenities and an unparalleled range of yoga, Pilates, HIIT, indoor cycling, HYROX, and Lagree Megaformer classes powered by top-of-the-line fitness equipment, custom-programmed lighting, immersive projection screens and state-of-the-art sound systems, to premium spa, recovery and high-tech biohacking amenities - every aspect of S&T has been designed to deliver a best-in-class experience with a hospitality approach. With premium spa facilities, café, and bar offerings, members can recharge, recover, and reignite. Tonic House, the multi-functional lounge, workspace and event venue, inspires collaboration and innovation. Since opening in 2019, S&T has innovated and expanded state-of-the art classes across multiple channels: In-studio, Sweat in the Park, Sweat Live, Sweat on Demand, and Sweat on the Roof – a one-of-a-kind, outdoor rooftop fitness studio in the heart of downtown Toronto. In spring 2023, S&T opened its first international sister location, Silver Springs, a boutique yoga and Pilates oasis in the heart of Los Angeles, and opened its second location in Toronto at The Well in December 2023. S&T expanded the brand in June 2025 with a new concept studio, Reformd - the world's largest-capacity Lagree studio, and will be bringing a fourth location in Toronto's prestigious Yorkville neighbourhood in 2026. S&T was the recipient of the 2023 Mariana Tek Lasting Community Award, 2023 ClassPass Best Studio Award, and the Mariana Tek Best of Boutique Fitness Awards for 2024 and 2025, recognizing the highest studio attendance and commitment to innovation and excellence.
About the role

As the Spa Shift Supervisor, you are a key operational leader responsible for delivering a seamless, high-quality wellness experience in a dynamic, high-volume environment. You oversee daily spa operations and ensure all guest interactions reflect the service standards of the Sweat & Tonic brand. This role requires strong leadership across Spa Concierge, Receptionists, Spa Attendants, Practitioners and operational teams, ensuring treatments run on schedule, facilities operate smoothly, and guests receive exceptional service from arrival to departure. As the primary on-site decision-maker during your shift, you will support team members, resolve operational challenges, and ensure the spa facility functions efficiently within the broader Sweat and Tonic environment. The ideal candidate thrives in fast-paced hospitality settings, demonstrates strong problem-solving abilities, operational awareness and can confidently manage both guest experience and operational complexity.

• Act as the operational lead on the spa floor during your shift, ensuring smooth coordination of staff, services, and amenities.
• Serve as designated "keyholder" responsible for facility opening and closing procedures.
• Oversee daily spa operations across spa team members, treatment areas, spa amenities, and retail, ensuring all departments maintain Sweat & Tonic brand standards.
• Manage treatment and amenity flow to ensure efficient service delivery and an optimal guest experience during peak periods.
• Monitor and optimize treatment schedules and coordinate with therapists to ensure services run on time and operational disruptions are minimized.
• Ensure safe and appropriate use of spa amenities including pool, sauna, hot tub, red light therapy, and compression therapy.
• Maintain operational readiness and cleanliness across treatment rooms, locker areas, and spa amenities.
• Troubleshoot minor operational or facility issues and coordinate with the Facilities Manager or Studio Manager to resolve equipment or facility concerns before escalating to the Director.
• Lead and support Spa Concierge, Receptionists and Attendants throughout the shift.
• Assist with hiring, onboarding, and training new team members according to Tonic Spa service standards.
• Provide real-time coaching and operational guidance to ensure consistent guest service delivery.
• Plan shifts and delegate responsibilities to ensure appropriate staffing coverage and efficient workflow.
• Deliver a high-touch guest experience through proactive service and thoughtful problem resolution.
• Own guest escalations and lead guest recovery efforts, resolving issues in real time to maintain guest satisfaction and brand trust.
• Serve as the primary contact for guest concerns, feedback, and complex service situations while on duty.
• Oversee direct billing administration, including troubleshooting billing issues, resolving discrepancies, and ensuring accuracy in guest accounts.
• Support with biohacking services and guest flow as needed.
• Collaborate with Sweat and Tonic operations and facilities teams to ensure smooth integration between spa services and the broader facility environment.
• Provide detailed shift reports to the management team outlining operational updates, facility issues