Inside Sales Representative

About Dexter

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

Duties and responsibilities

Answer incoming phone calls in a timely manner;
Enter customer orders, suggest purchase of additional products and provide technical assistance to customers if needed;
Research customer complaints and answer questions;
Consult with management for instructions to resolve complaints within 24 hours;
Make weekly calls to customers to take orders for scheduled deliveries;
Recommend additional products that may be needed to complete the order and additional items that are needed.
Research all customer warranty and/or return requests and complete the appropriate forms and documentation relevant to the issue on the same day received.
Stay current with featured products and promotions.
Develop product knowledge to be able to specify and recommend products to customers.
Participate in the weekly branch sales meeting.
Communicates market information to the Customer Service Team and Branch Manager.
Follow all safety requirements and use the proper PPE where required.
Other related duties may be assigned to meet the needs of the business.

Minimum Qualifications

Sales experience & customer service experience min 2 years (required).
Computer skills (required).
Knowledge of trailer parts or industrial parts distribution (asset).
Autonomous and attentive to detail.
Problem-solving ability and excellent customer service skills.
Anticipate and identify customer needs.
Must be reliable, responsible and have good judgment.
Ability to work independently with little direct supervision.
Strong organizational skills.
Professionalism towards colleagues, customers and suppliers.
Good communication and interpersonal skills.
Be comfortable in call center environment

What we offer
Permanent position.
Daytime working hours Monday to Friday from 8:00 to 17:00.
Annual salary commensurate with experience and skills.
Group insurance paid 75% by employer (medical, dental, vision, travel, life and long-term disability).
RRSP with employer contribution of up to 4%.
Annual vacation and sick days.
Employee assistance program.
Opportunity for advancement.
Training and development activities.
Company events.

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer
Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.

Job Types: Full-time, Permanent

Work Location: In person