Business Development Representative

Who Were Looking For

At ScalePad, we hire thoughtful builders who want their work to matter. Our roles are designed for people who thrive on driving impact, see ambiguity as an opportunity, and believe that raising the bar is a team sport.

We dont bring people in to run playbooks.We hire peoplewho want to rewrite them. And in this role, youll get to do that, while shaping the future of managed services for our global partners. (Thats what we call our customers.)

What is ScalePad

At ScalePad, were building more than software; were building confidence and clarity for the people who manage the technology businesses rely on every day.

Our mission: helpMSPs evolve into MVPs (their clients most valuable partner). Our tools turn them from reactive service providers into strategic advisors through a consistent, scalable Customer Success motion.
Our product suite unifies risk insights, client planning, and service delivery so MSPs can have smarter conversations, show clients their value, and grow their revenue.

But our purpose goes beyond our software. Were creating a workplace where curious, growth-minded people can do their best work, where ideas are valued, progress is shared, and everyone belongs. Together, were creating a future where MSPs dont just keep businesses running, they help them thrive. We believe that when our partners succeed, we all do.

With offices in Vancouver, Toronto, Montreal, and Phoenix and a global-first mindset. ScalePad has grown into a category leader trusted by 12,000+ partners across 60+ countries. Weve been recognized for our products and corporate culture by MSP Today, G2, and Great Place to Work, to name a few.

About the role

This is a front-line role with real leverage. Youre not here to follow a sequence, youre here to figure out what gets a response, what opens a conversation, and what turns interest into pipeline. Youll spend your time in the messy middle: outbound, qualification, positioning, and constant iteration on how we show up to prospective partners.

ScalePad sells into the MSP space, a market thats evolving quickly and doesnt respond to generic outreach. The work here is about understanding how these businesses operate, what theyre trying to become, and how our products help them get there. Youll need to connect dots quickly and communicate clearly, whether thats on a cold call or in a short email that actually gets read.

AI isnt a side tool here, its part of how the job gets done. Youll use it to test messaging, personalize outreach at scale, and tighten your thinking. The goal isnt volume for its own sake, its learning faster than the market and turning that into better conversations.

What youll own

• You will initiate outbound conversations through cold calls and email, continuously refining your approach using AI-assisted messaging and iteration.*
• You will qualify inbound and marketing-generated leads, turning early interest into clear, actionable sales opportunities.
• You will identify business needs and position ScalePads products in a way that makes sense for how each prospect actually operates.
• You will clearly communicate the value of ScalePads platform to MSPs, connecting product capabilities to real business outcomes.
• You will own your territory end-to-end, building pipeline from scratch in a true hunter role.
• You will book meetings between qualified prospects and Account Executives, ensuring strong context is carried into every handoff.
• You will track and report on your performance weekly, monthly, and quarterly, using data to improve your approach over time.*
• You will stay current on ScalePads products, pricing, and positioning, and adjust your messaging as the product evolves.

What were looking for

Must-haves

• You have experience in a client-facing role (sales or customer service) where youve had to engage, qualify, and move conversations forward.
• You actively use AI tools (e.g., for writing outreach, researching prospects, refining messaging, or analyzing performance) and can show how they improve your output. This is non-negotiable.
• You are comfortable initiating contact with strangers and can handle rejection without losing momentum.
• You can write and speak clearly, adjusting your message depending on who youre talking to.
• You are organized enough to manage your own pipeline and comfortable working inside CRM systems like HubSpot.

Nice-to-haves

• You have experience with sales automation tools and outbound tooling.
• You have familiarity with the MSP industry or similar B2B service environments.
  

Perks

ScalePad offers our employees a blend of purpose, growth, and genuinely great perks.

• Everyones an owner.Share in our success through our Employee Stock Ownership Plan (ESOP) and RRSP matching.
• Structured mentorship with builders.Join opt-in mentorship programs and learn directly from founders and senior leaders whove scaled multiple SaaS ventures and spent decades in the MSP industry.
• Invest in your growth every year.Access an annual professional development budget to level up your skills, your career, and your impact.
• Set yourself up with great tools.Work with brand new, top-of-the-line hardware and equipment so you can do your best work, whether youre at home or in one of our hubs.
• Modern ways of working.Roles at ScalePad are structured as remote or hybrid, with hub locations in Vancouver, Toronto, Montreal, and Phoenix. Specific work models are outlined in each posting.
• Support for hybrid life.Receive a monthly stipend to help you create an effective hybrid or remote work environment.
• Well-being and time to recharge.Take care of yourself with 100% employer-paid benefits.
  

Before You Apply

This is a full-time role for those who are eligible to work in Canada or the United States. We thank all applicants for taking the time to apply, but only candidates who make it to the next stage will be contacted.

Note on AI Use: ScalePad uses AI technology to support certain administrative aspects of our hiring process, such as transcription, note-taking, and interview documentation. These tools are strictly used to assist our team and have no influence on candidate evaluation or hiring decisions.

Please no recruiters or phone calls.