Service - Customer Service Representative

Hoskin Scientifichas been around for 80 years and is a supplier of testing and monitoring instrumentation to the Canadian market. Hoskin offers competitive salaries, a benefits package, and an engaging workplace environment.

Summary:

The Service - Customer Service Representative (Service - CSR) will administer all service documentation for the service department and will be a reliable Customer Service Representative. They will strive to be a provide top-notch customer service with a positive attitude. The Service - CSR will align work efforts with the needs of the Service Manager and Service Technicians.

Union/ Non-Union:Union position

Principle Accountabilities:

• Purpose & Values: Live and demonstrate the companys purpose and values, which are anchored around delivering an excellent customer experience with integrity, respect, and continuous improvement while fulfilling your potential.
  
• Work safely and in alignment with all health & safety regulations.
• Be knowledgeable on all aspects of our service business systems. Training will be provided.
• Handle, direct, and action inbound customer communications.
• Create and distribute return authorizations for customer units in need of repair.
• Handle the sign-in process for customer units.
• Open service quotes for service techs, help with presentation and distribution to the client.
• Create and communicate purchase orders to our vendors.
• Expedite repairs with our vendors.
• Pick parts for service work.
• Handle customer inquiries on repair status.
• Facilitate parts transactions from the warehouse to the Service Order.
• Create shipping paperwork and communicate shipping needs to our warehouse team.
• Process credit card transactions.
• Convert Service Orders to Service Invoices in our billing system.
• Coordinate electrical inspections for sales units.
• Attend to A/R and A/P activities associated with the Service and rental business.
• Support other offices during peak periods and vacation and sick coverage.
• Full participation in annual warehouse inventory and unit fleet counts.
• Support the rental department as directed by management.
• Other duties as required by Hoskin management.

Education/ Experience:

• Post-secondary education in Business Administration or a related discipline would be a definite advantage.
• Possess proven analytical/problem-solving solutions for the customer and the company.

Knowledge/ Skills/ Abilities:

• Must have a positive attitude
• Must present and communicate in a professional manner.
• Excellent verbal and written communication skills in English.
• Must be organized withgood timemanagement skills.
• Computerproficiency in Windows and Microsoft applications. PreciselyMicrosoft Outlook
• Must be self-motivated and able to work independently and in a team environment to meet or exceed goals.
• Partner with key stakeholders, such as sales, finance, rentals, and shipping, for the growth and ongoing operations of Hoskins Service Departments business.

Key Working Relationships:

• Building and maintaining solid relationships with customers renting equipment or services from your company is crucial. This involves understanding their needs, providing excellent service, and addressing concerns or issues.

Job Type:Full-time, Permanent

Benefits:

• Union membership
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care