MSP Engineer (L2)

Are you a technically skilled IT professional who enjoys solving problems, building client relationships, and working in a supportive MSP environment?

SkySail Technologies is looking for an MSP Engineer (L2) to join our growing team. This role is ideal for someone who thrives in a hands-on support environment, enjoys variety in their day, and wants opportunities to expand their technical expertise while making a real impact for clients.

This is a primarily onsite hybrid role, with approximately 80% of your time spent supporting professional services clients throughout the Interior BC region and the remainder focused on remote support and proactive system maintenance.

What We Offer

• Competitive salary: $60,000–$70,000 CAD
• Health Spending Account
• 10 wellness days annually, plus vacation and paid holidays
• Hybrid work environment
• Career growth and professional development opportunities
• Supportive, collaborative company culture
• Small, close-knit team where your contributions matter

What You'll Do

• Provide onsite technical support to client environments across Interior BC
• Deliver responsive helpdesk and remote support services
• Perform proactive maintenance to reduce downtime and prevent recurring issues
• Configure, deploy, and support workstations, mobile devices, and peripherals
• Administer Microsoft 365 user accounts and services
• Troubleshoot desktop, network, and connectivity issues
• Assist clients with technology best practices and day-to-day IT needs
• Contribute to documentation and continuous improvement initiatives

What You Bring

• 1-3 years of IT support or MSP experience
• Strong Windows 11 desktop support knowledge
• Experience supporting Microsoft 365 environments, including: Exchange Online, SharePoint, Teams, and Intune
• Working knowledge of:, TCP/IP, DNS, DHCP, and VLANs
• Familiarity with Active Directory and Azure AD fundamentals
• Understanding of backup and disaster recovery concepts
• Excellent communication and customer service skills
• Ability to work independently and collaboratively
• Flexibility for occasional after-hours support
• Valid driver's license and ability to travel to client sites

Bonus Skills

• Mobile device management (iOS/Android)
• Basic PowerShell scripting

Why Join SkySail Technologies?

At SkySail, you won't be just another technician. You'll work directly with clients, gain exposure to diverse environments, and grow alongside a team that values initiative, learning, and collaboration. We believe in supporting our employees as much as we support our clients.

Apply Today

Quick apply with your resume here

OR

Get a head start on our application and aptitude testing process here: https://www.ondemandassessment.com/o/JB-DLHQS7UVF/landing