Quality Coordinator

Quality Coordinator

The Quality Coordinator is the administrative and operational backbone of the quality department, ensuring documentation rigor, daily compliance, audit support, training, and CAPA follow-up.

Essential Responsibilities of the Quality Coordinator
1. Document Control and Quality System Maintenance
Administer, update, and harmonize SOPs, forms, work instructions, and records.
Ensure documentation complies with standards (HACCP, SQF, FSSC, CFIA, Organic, SMETA, clients).
Manage the document lifecycle: creation, revision, approval, distribution, archiving.
Maintain an always audit-ready document system.
2. Support for Internal and External Audits
Prepare files, evidence, records, and action plans.
Coordinate audit logistics (internal, client, third-party).
Follow up on non-conformities and corrective actions.
Contribute to drafting official responses to auditors.
3. Verifications, Inspections, and Operational Compliance
Perform or coordinate SOP, LOG, Policy/CCP verifications, hygiene, allergen, sanitation, and traceability inspections.
Document deviations and ensure corrective follow-up.
Monitor daily operational compliance (release, labeling, packaging, critical parameters).
4. Quality Indicators and Reporting
Compile quality data (NCs, complaints, rejects, trends).
Prepare weekly/monthly reports for management.
Identify trends and recommend preventive actions.
5. Support for Investigations and CAPA
Participate in internal NC investigations, incidents, or client complaints.
Contribute to root cause analyses (5-Why, Ishikawa).
Ensure CAPA follow-up until full closure.
6. Training and Quality Communication
Train employees on procedures, best practices, SOP, LOG, Policy/CCP, hygiene, allergens.
Maintain training records.
Communicate procedure changes and quality requirements to teams.
7. Cross-Department Collaboration
Work closely with production, maintenance, sanitation, R&D, and logistics.
Support supervisors and operators in applying quality standards.
Participate in daily meetings (tier meetings, SQCDP, etc.).
8. Support for Development and Continuous Improvement
Contribute to quality and operational process improvements.
Participate in optimization projects (loss reduction, standardization, digitalization).
Propose documentation or procedural improvements.

9. All other duties as required