Operations Manager

Operations Manager - 3PL

On-site

$85-95,000

Current Opening

Overseeing and facilitating the supply chain operations of our company, the goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. This is a collaborative team environment, and we are all responsible for the overall customer and carrier experience.

Responsbilities

• Work closely with the General Manager
• Oversee Supply Chain Operations
• Manage customer and carrier relationships
• Negotiate freight rates with carriers for domestic and cross-border TL and LTL
• Source carriers
• Cultivate strong relationships with key customers
• Provide vacation coverage for General Manager
• After hours' rotation to assist with resolving issues
• Grow and maintain existing and new carrier or customer relationships
• Understand and utilize RMIS to its full potential
• Perform work with a sense of urgency and attention to detail
• Collaborate with the team to provide solutions to customers
• Organize and sort through email inbox to ensure the team has visibility to the appropriate emails
• Transition spot quote customers into dedicated customers
• Improve on win % on a daily basis
• Follow up with customers for additional lanes
• Identify areas of weakness problem solve with team to correct
• Present new ideas and implement them for maximum profitability.

Experience:

• 3 years of Logistics experience in a team lead, supervisory or management capacity
• 3 years of cross border freight experience
• Exceptional communication and negotiation skills
• Knowledge of Load link, RMIS, UFOS, PC miler, Trucker Tool