Remote Call Centre Sales Agent

MCI Careers - 78 Jobs

Brunswick, NB

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Posted 6 days ago

Job Details:

Remote

Full-time

Management

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for driven Remote Call Centre Sales Agents to join our virtual sales team. This role is ideal for individuals who are persuasive, energetic, and passionate about helping customers find the right solutions all while working from home.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

Conduct outbound and/or inbound calls to promote products and services.
Identify customer needs and recommend suitable solutions.
Close sales and meet or exceed performance targets.
Maintain accurate records of customer interactions and transactions.
Provide excellent customer service throughout the sales process.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years or older.
High school diploma or equivalent required.
Previous sales or call center experience preferred.
Strong communication, negotiation, and interpersonal skills.
Self-motivated and goal-oriented.
Ability to work independently in a remote setting.
Reliable internet connection and a quiet workspace.

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Frequently Asked Questions

What is the job location for the Remote Call Centre Sales Agent role?

This is a remote role where you work from home as part of the virtual sales team.

What responsibilities will I have as a Remote Call Centre Sales Agent?

You will conduct outbound and/or inbound calls to promote products and services, identify customer needs, close sales, maintain records of interactions, and provide excellent customer service throughout the sales process.

What qualifications are required for this role?

You must be 18 years or older, have a high school diploma or equivalent, and possess strong communication, negotiation, and interpersonal skills; prior sales or call center experience is preferred.

Is there a specific work setting or workspace requirement for this job?

The position requires the ability to work independently in a remote setting with a reliable internet connection and a quiet workspace.

How do I apply for this role?

To be considered, complete a full application on the company careers page, including all screening questions and a brief pre-employment test.

What industry or services does MCI focus on for this role?

MCI provides CX, BPO, and XaaS cloud technology solutions across various industries, and this role supports promoting products and services to customers.