Work-At Home Telephone Sales Representative (Full-Time)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? We're looking for Telephone Sales Representatives to support our clients' sales programs while also assisting customer service, help desk, and fellow sales teams. You'll represent some of the world's most recognizable brands, helping customers find the right solutions and delivering an exceptional experience with every interaction.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Engage with customers to understand their needs and recommend suitable products and services.
• Support inbound customer inquiries and assist with account management tasks.
• Identify and act on sales opportunities to upsell or upgrade services.
• Troubleshoot basic technical issues and provide clear, effective solutions.
• Build strong relationships with customers through professional and empathetic communication.
• Collaborate with internal teams to resolve customer concerns and ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Follow company policies, procedures, and compliance standards.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Ability to type 20+ words per minute with accuracy.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in problem-solving, conflict resolution, and customer follow-up.
• A customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Thrive in a fast-paced, team-oriented environment.
• Strong interpersonal skills and a collaborative spirit.