Journeyman Parts Technician

About AMS is a leading provider of mining parts and support services, delivering reliable, cost-effective solutions through collaborative partnerships, proactive service, and operational excellence. We champion safety, efficiency, and profitability for our customers and our team.

Job Overview Are you a skilled, hands-on parts professional with mining gear expertise? AMS is seeking a Journeyman Parts Technician to drive efficiency and accuracy in parts sourcing, inventory, and order processing, while delivering exceptional customer service. Youll collaborate with internal teams and external customers, manage inventory and orders, and ensure accurate, timely delivery.

Key Responsibilities

• Collaborate with the Parts Operations Manager to maximize efficiency and accuracy in parts handling
• Drive inbound/outbound prospecting and customer engagement to support service delivery
• Qualify and route opportunities to the appropriate team member for development and closure
• Maintain up-to-date knowledge of product lines, specifications, and alternatives
• Issue purchase orders to external suppliers; manage weekly stock orders
• Enter quotations, generate order confirmations, and finalize customer sales orders
• Deliver exceptional customer service; provide practical solutions and product recommendations
• Maintain accurate inventory aligned with customer history; locate parts in the ERP/system
• Research accounts, identify key decision-makers, and generate interest
• Review catalogue descriptions to match customer needs; propose alternatives when items are out of stock
• Confirm selections with customers to ensure order accuracy
• Prepare documentation and inventory for audits; handle shipper/receiver duties
• Assist with physical inventory counts; support other duties as assigned

Required Qualifications

• High school diploma or GED (preferred)
• Journeyman certification or equivalent hands-on experience
• Ability to lift up to 50 lbs
• Basic computer proficiency; experience with CRM software and Microsoft Office Suite
• Strong customer service, communication, and problem-solving skills

Preferred Qualifications

• Experience in mining/industrial parts sales or inventory management
• Knowledge of ERP/inventory management systems
• Familiarity with cataloging, product specs, and supplier management

Working Conditions

• 40 hours/week (MondayFriday); schedule may adapt to business needs
• On-site role with adherence to client Safety, Drug, and Alcohol policies

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