Customer Service Representative
Driven Brands Canada - 5 Jobs
Hamilton, ON
Posted 11 days ago
Job Details:
$15.50 / hour
Entry Level
Benefits:
Bonuses & Incentives
Driven Brands is looking for part-time and full-time customer service representatives to join our growing team! The ideal candidate can commit to a minimum of 30 hours/week and can provide open availability. The starting wage for this position is $15.50/hour plus incentives. Responsibilities * Function as an expediter of all incoming calls * Answer customer inquiries * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change * Accurately communicate customer details to Franchisees Qualifications and Competencies: * Bilingualism (English/French) and/or Spanish is an asset * Strong communication skills (reading, writing, speaking, listening) * Minimum 2 years of call centre experience * Sales experiences is an asset * Shows predominate skills in computer literacy * Good organization and time management skills * Works well in a fast paced environment * Works well under pressure * Experience in the automotive industry and asset (but not required) Hours of Operation are: * Monday-Friday: 7am-7pm * Saturday: 9am- 5pm * Sunday: 10am- 5pm
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Frequently Asked Questions
The starting wage is $15.50 per hour plus incentives.
The role offers both part-time and full-time opportunities with a minimum of 30 hours per week, and hours are Monday–Friday 7am–7pm, Saturday 9am–5pm, and Sunday 10am–5pm.
This position is based in Hamilton, ON.
Responsibilities include functioning as an expediter of all incoming calls, answering customer inquiries, working with the Contact Centre Team on initiatives, ensuring processes and deadlines are met, and managing customer information in internal data systems.
Bilingualism in English/French and/or Spanish is an asset; a minimum of 2 years of call centre experience is required, with sales experience and automotive industry experience being assets.
The role requires being flexible to constant change and working well in a fast-paced environment, under pressure when needed.
This is a full- or part-time role with a pay rate of $15.50 per hour plus incentives; the description covers hours and location but does not specify a separate application process beyond applying to the listing.
