Customer Service Representative

Duties and Responsibilities of Customer Service Representative:

• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered, Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services
• Receive and log complaints
• Explain procedures, risks and benefits to clients
• Consult with clients after sale to provide ongoing support
• Ensure accuracy of financial transactions, Investigate complaints and claims
• Send invoices
• Monitor quality and production levels
• Co-ordinate activities with other work units or departments
• Prepare reports and statistics related to areas of responsibility
• Troubleshoot and resolve technical problems
• Obtain and process information required to provide customer service
• Document and prepare invoices and work orders
• Calculate billing charges
• Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
• Manage feed inventory activities
• Determine product specifications
• Answer enquiries and resolve problems or discrepancies concerning customers' accounts
• Confer with clients to identify requirements
• Conduct research to expand knowledge of the field
• Contact clients and suppliers to resolve problems
• Review budgets and financial reports for specific projects
• Conduct sales transactions through Internet-based electronic commerce

Experience and specialization

• Computer and technology knowledge:
  • Enterprise resource planning (ERP) software,MS Outlook,SAP (FI/CO / HR / MM / OT SD),MS Office, Spreadsheet,Inventory control software,Information management system,Material requirements planning (MRP) system

Area of specialization

• Technical support
  
• Oil and gas exploration and production
  

Salary:$25.00 hourly / 40 hours per week

Start Date: As soon as possible

Requirements / Skills:

• Language: English
• Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
• Experience:2 years to less than 3 years

Vacancy: 1

Workplace information: Work must be completed at the physical location. There is no option to work remotely.

Location: 266 MacKay Crescent Fort McMurray, AB T9H 5D6

Work setting: Oil and gas industry

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal suitability: Punctuality, Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Organized, Reliability, Team player, Initiative, Judgement, Ability to multitask, Dependability, Honesty, Quick learner

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• On-site parking available

How to apply:

By email

[email protected]

If applying by email:

What you must include in your application:

• Cover letter
• Answers to the following screening questions:
  • Are you authorized to work in Canada?
• What might be required by the employer later in the hiring process:

• • References attesting experience

Underrepresented groups are encouraged to apply! Please note that this position is targeted at Canadian citizens and permanent residents; foreign nationals will be considered only if we do not succeed in recruiting Canadians.