Operational Leadership Team

Operational Leadership Team (Supervisor / Manager / Senior Manager / Director)
Location: Sydney, Nova Scotia
Term: Full-Time, Permanent
Anticipated Start Date: As soon as possible
Type: In Office

Full transparency: we work a little differently around here. This isnt just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe thats just wrong. After all, we spend at least a third of our lives workingso why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas dont just matterthey shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something youd want to be a part of and help grow?

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality.
https://workdifferently.info/

About Us
Established in 2001, Protocase Inc. is a rapidly expanding company combining software and manufacturing innovation to deliver custom products in 23 days. With 400+ employees and 16,000+ customersincluding NASA, Google, Apple, and Teslawere redefining what custom manufacturing looks like.
www.protocase.com

About the Opportunity

Protocase operates on a High Velocity Mass Customization (HVMC) model manufacturing fully custom products at production speed. This requires leaders who move fast, hold standards without compromise, and build teams capable of executing in a high-mix, high-complexity environment every single day.

This role exists for one core purpose: to own the culture, capability, and results of your team. This is not a task management role its about building a high-performance team through continuous training, clear expectations, and consistent people development. Everything else follows.

Were looking for high-energy, goal-driven leaders who take full ownership of their department and understand that their #1 responsibility is their teams culture. You bring flexibility, common sense, and a drive to continuously improve both people and systems.

Every operational leader at Protocase is accountable for:

• Owning Team Culture & People Development Build and sustain a high-performance team through training, clear expectations, and direct feedback. Develop people into their next level.
• Driving Results Through Standards Own KPIs and deliver consistent results. Enforce procedures and lead daily routines. The standard is the standard every shift, every day.
• Building and Improving Systems Identify bottlenecks and implement improvements. If it only works when youre there, its not a system.
• Executing PTA (Procedure, Training, Audit) Ensure processes are documented, trained, and audited. Close gaps proactively.
• Communicating with Radical Transparency Report reality as it is. Raise issues early. Give and receive direct feedback at every level.

How the roles differ:

Supervisor: Leads frontline execution
Manager: Owns team performance and KPIs
Senior Manager: Drives systems and cross-team alignment
Director: Sets direction and builds leadership capacity

About You

Youre a high-energy leader who takes ownership, moves with urgency, and builds strong teams.

Proven leadership experience in operations or manufacturing
Track record of improving performance and developing people
Experience in structured environments (SOPs, KPIs, audits)
Strong, direct communicator
Comfortable with accountability and fast-paced environments

Assets:
High-mix / custom manufacturing experience
Lean / continuous improvement background
Experience building training or leadership systems

Why us?

At Protocase, we believe in recognizing and rewarding performance. Our total compensation (base + incentive) is structured by level:

Supervisor: $75,000 $120,000
Manager: $95,000 $150,000
Senior Manager: $110,000 $185,000
Director: $135,000 $225,000

Performance drives progressionhigh performers advance faster. In addition, you can look forward to:

Training and Growth
Health Care + RRSP
Community Discounts
YMCA Membership + Pension
Vacation Growth
Social Events
Cape Breton Lifestyle

Ready to Join Us?
If youre driven to build teams, enforce standards, and improve systemswe want to hear from you. Apply today.