Microsoft D365 F&O Platform Lead

WhiteWatermakes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever theexpertisewebringfrom all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.

Interested in starting an exciting career withWhiteWater?Apply today!

Position: Microsoft D365 F&O Platform Lead

Shift:40 hours,full-time

Department: IT

Location: Richmond, BC, Canada

Reports to: Manager, IT Analytics & Reporting

Salary Range: 110,000-130,000

WhiteWateris seeking an Microsoft D365 F&O Platform Leadto join our IT team at our Richmond head office. In this role, you willbe responsible forthe overall leadership, stability, and evolution of our Microsoft Dynamics 365 Finance & Operations (ERP) platform and its supporting ecosystem.

ESSENTIAL RESPONSIBILITIES:

Platform operations & administration

• Day-to-day administration of D365FO including security, role management,licensingandenvironmenthealth

• Triage and resolution of functional and technical issues, partnering with atechnicalteam member who handles the ticket queue and development work

• Manage the upgrade cycle,patchesand Microsoft release wave planning

• Maintain documentation of configurations,customizationsand integrations

Projects & continuous improvement

• Lead D365FO enhancement projects across finance, procurement, engineering, and manufacturing from requirements through go-live

• Identifyand close gaps where manual or siloed processes can be replaced with platform capability

• Oversee custom development, reporting and integration workdirecting thetechnicaldeveloper and/or external partners

• Support a broader digital transformation agendatoward data drivenprocesses

Stakeholder engagement & change management

• Build relationships with stakeholdersthroughdemonstratationofthetangible valueour ERPinvestmentbrings

• Be the internal advocate and trusted voice for ERP adoption across the organization from the shop floor to the executive team

• Run user training, onboarding andchangecommunications for new capabilities

• Translate business needs into platform solutions, and platform capabilities into business language

QUALIFICATIONS & EXPERIENCE:

• Background in engineer-to-order, project-based manufacturing or construction environmentsis an asset.
• 5+ years relevant experience working with D365FO in a hands-on functional or platform role is a must.
• Proventrack recordrunning ERP projects or implementations, not just support.
• Deep understanding of ERP-related business processes order management, procurement, manufacturing, financeis required.
• Strong communicator who is equally comfortable presenting to a VP and troubleshooting with an end user.
• Experience managing or mentoring atechnicalteam memberorexternal developeris an asset.
• Familiarity with Power Platform, PowerBIor Azure integrations in a D365 contextis an asset.
• Experience navigatingProcessChange Management (the People side of change)is an asset.
• Must be legally eligible to work in Canada.

What success looks like YEAR ONE:

• Platform operations are stable, documented and proactively managed

• At least one meaningful improvement project delivered with measurable business impact

• A growing cohort of stakeholders who trust the platform and see it as an asset

• A clear roadmap for what comes next, with exec buy-in

WHITEWATER COMPETENCIES:

• Accountability We do what we say

• Collaboration We work well together

• Customer Focus We know and respond to our customers

• Communication We listen to and understand each other

• Authenticity We are honest and trust each other

• Resilience We deal effectively with pressure, are persistent and optimistic

• Flexibility & Adaptability We are willing and able to respond to changing circumstances

WhiteWateris proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.

We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult.Pleaseknowwe are grateful for your interest.