STACK IT Recruitment - 4 Jobs
Toronto, ON
Posted 21 days ago
Job Details:
Full-time
Management
⭐ Do you thrive on leading teams, keeping operations seamless, and ensuring client success? If service delivery is your passion, this role is for you!
Join a dynamic and growing managed services provider (MSP) known for delivering top-tier IT solutions and exceptional client support.
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Frequently Asked Questions
This role is based in the Greater Toronto Area, ON, with a hybrid model requiring 3 days in the office.
Salary listed is $100,000.00–$110,000.00 per year, plus a competitive bonus.
Lead and coach a team of 5-6 Service Technicians, oversee daily service desk operations, design and maintain delivery processes, and manage tools like Datto RMM and Autotask to track client devices.
6+ years in service delivery or helpdesk management, preferably in an MSP, with proven experience coaching Level 1/2 Technicians.
Working knowledge of Datto RMM and Autotask (or similar tools), and familiarity with ITIL frameworks is preferred.
You’ll join a dynamic, multicultural MSP focused on client satisfaction, growth, and a supportive team culture with autonomy and impact.
Benefits include medical, dental, and vision coverage, as well as paid time off for vacation and personal days.
