Ignite Talent Solutions
Mississauga, ON
Closed
This position has been closed and is no longer accepting applicants.
Job Details:
Full-time
Experienced
Our client is looking for a Legal Receptionist that will be the liaison between their company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior and be responsible for a high volume of incoming calls to service multiple lawyers. Duties include identifying legal issues and routing calls, book appointments.Requirements
- Previous experience in a customer support role
- Legal background a plus
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Frequently Asked Questions
This is a full-time position based in Mississauga, ON.
The role involves acting as the liaison between the company and customers, solving customer issues, routing calls to lawyers, handling a high volume of incoming calls, and booking appointments.
Candidates should have previous experience in a customer support role, strong phone and verbal communication skills, familiarity with CRM systems, and a high school degree.
A legal background is a plus, but not strictly required.
Benefits include dental care, extended health care, and vision care.
Strong phone and verbal communication, active listening, the ability to multi-task and manage time, and adaptability to different personality types are emphasized.
