Guest Service Representative - Shopping Centre - PART TIME

Position Title: Guest Service Representative - Shopping Centre - Part Time

Location: Downtown Victoria, BC
Position Type: Part Time
Wage: $21.00 per hour
Schedule: Various Shifts - Morning, Afternoon, Evening

About the Role

Allied Universal is proud to support a high-profile shopping destination located in the heart of downtown Victoria. This busy urban retail center plays a major role in the city's retail and tourism landscape, welcoming millions of visitors every year.

As part of our on-site customer service team, the Guest Service Representative - Shopping Centre - Part Time plays a key role in creating a positive guest experience by delivering professional, welcoming, and solution-oriented service on behalf of our client. Reporting directly to the Guest Service Lead, this front-line position assists guests, supports marketing initiatives, and helps ensure daily operations run smoothly.

Key Responsibilities :

Customer Service & Guest Support

• Greet and assist guests in a friendly, professional, and efficient manner
• Provide information about the shopping center, retailers, promotions, and amenities
• Resolve customer concerns promptly and effectively, escalating as necessary to the Customer Service Lead

Retailer & Gift Card Program Support

• Assist with gift card sales, transactions, and basic troubleshooting
• Provide general support to retail tenants (e.g., job board postings, communication updates)
• Maintain accurate gift card inventory and handle transactions using POS systems

Marketing & Events Assistance

• Support the execution of mall events, promotions, and seasonal campaigns
• Distribute promotional materials and respond to related guest inquiries
• Assist with data tracking for marketing or promotional initiatives as directed by the Customer Service Lead

Operations & Administration

• Follow all opening and closing procedures, including cash handling and shift reporting
• Operate internal communication tools and systems (e.g., PA system, internal trackers)
• Maintain cleanliness and professional appearance of the guest services desk

Qualifications & Experience

• High School Diploma required
• 1–2 years of customer service or front-line experience in a retail, hospitality, or tourism environment
• Strong communication and interpersonal skills
• Familiarity with Microsoft Office and general computer proficiency
• Knowledge of downtown Victoria or retail center operations is an asset

Key Skills

• Friendly and approachable with a passion for helping others
• Calm and professional demeanor in high-traffic or fast-paced settings
• Organized, detail-oriented, and dependable
• Team-oriented with a proactive mindset

Availability

• Availability during holiday seasons and peak shopping periods is required