Service Advisor

Department: Service
Reports To: Service Manager

Richwil Truck Centre Ltd. is seeking a highly motivated, experienced individual with a strong work ethic and a focus on customer service to join our Fredericton team's ever-growing Service Department as our new Service Advisor. The Service Advisor is an integral & vital part of the Service Department. You'll be responsible for the day-to-day processing of invoices and service records, data entries, reviewing all service invoices for accuracy, answering phones, processing electronic quote documents, responsible for posting billable time and more.

• Proactively generate and prioritize leads by reviewing repair history, analyzing diagnostics, contacting customers to recommend services, scheduling visits, and documenting outreach.
• Drive service sales by assessing customer needs, recommending maintenance, troubleshooting, defining required work, creating work orders, and coordinating scheduling.
• Maximize shop efficiency by planning work time, coordinating resources, arranging vendor jobs, confirming appointments with customers, and actively participating in pulse and service management meetings.
• Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
• Build long-term customer relationships by clearly reviewing completed work, explaining deferred recommendations, suggesting future services, closing work orders, issuing invoices, booking follow-up appointments, returning the vehicle, and capturing customer feedback.
• Foster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing.

• Exceptional customer service skills
• Excellent communication skills
• Experience in data entry and/or similar posting in an automotive or transport dealership
• Well organized
• Capable of multitasking
• Willingness to work in a team environment
• Commitment to safety
• Knowledgeable of Microsoft Office
• CDK/APD software and experience in the trucking industry are considered assets

• Competitive industry salary, based on experience and qualifications
• Paid training opportunities
• Employee incentive/training bonuses
• Paid vacation/personal days
• Boot allowance
• On-call compensation
• Uniforms are provided
• Group health benefit plan
• RRSP benefit plan

Apply by submitting your resume/cover letter here, by email, or in person!
Emails: [email protected] or [email protected]
In Person: 15 Timothy Ave South
Phone Number: 506-449-0313