Supply Chain and Customer Service Coordinator

WE'RE HIRING!

Let's help you launch your career with Alberta Veterinary Laboratories (“AVL/Solvet”)! We are looking for an energetic and dedicated Supply Chain and Customer Service Coordinator, to join our team on-site in our Calgary facility working 40 hours/week (Monday - Friday).

THE ROLE

Reporting to the Customer Services Manager the Supply Chain and Customer Service Coordinator concentrates on customer service excellence through the entire organization and is involved with all aspects of Supply Chain Management of finished goods. This role creates and maintains strong business relationships with customers and logistics providers, manages and plans the end-to-end process of client purchase orders while ensuring that Standard Operating Procedures are followed.

DAY-TO-DAY

Supply Chain Responsibilities:

• Work with Compounding team to plan the shipping, storing, distributing, and maintaining finished goods inventory level.
• Ensure compliance with policies and procedures for dispensing prescription medicine for animals.

• Coordinate and expedite the workflow within BVR Veterinary Supplies ensuring targets of shipping within 24hrs is achieved.
• Assist in the preparation of the production schedule, forecasting and monitoring the progress of production to meet the target schedule.

• Coordinate and monitor the movement of all customer shipments and ensure that it is shipped and received on time.
• Communicate regularly with the production, purchasing, warehouse, sales team, and inventory clerk to align the activities between other supply chain work units.
• Work closely with the inventory clerk in maintaining the inventory level of materials to ensure that stocks are adequate as forecasted.
• Maintain and monitor the finished goods stock rotation, and outdated stocks and request disposal of such.

• Assist in the reconciliation of physical inventories with system counts.

• Maintain and timely update of Client, product, and other necessary details on BVR website.
• Resolve critical and sensitive problems and related complaints and implement corrective measures and process improvements.

Customer Service Responsibilities:

• Receives and processes Purchase Orders (POs) from clients. Communicate with clients regarding their shipment ETAs, backorders, etc. Coordinate with customers for the pickup of their orders.

• Advocates for our customers in all aspects of the operation. Displays customer service excellence and guides internal staff towards the same.
• Generates Return Material Authorizations (RMA's) for returned products and communicates with the Quality team to ensure documentation is completed. Generate credit notes to clients once we receive the returned products.
• Ensure that all orders are invoiced and released in the system.
• Receive and verify the information of the clinic applying for a New Client Account Setup and endorse it to the finance department for approval.
• Manage customer communications via phone, email, and other routes promptly.
• Communicate with the field team and Vice President of Sales to ensure they are kept up to date on shipments and customer interaction, as required. Acts as their first point of contact internally for customer inquiries.
• Prepare weekly and daily reports.
• Completes controlled documents for Quality as needed.

• Other related duties as required

Disclaimer: This position summary should not be considered exhaustive. Other duties may be assigned as required. We are looking for individuals who are excited about a fast paced, high-volume workload and flexibility and willingness to step outside of their role to support their teammates. These job duties may evolve as the candidate grows in this role.

IDEAL FIT

Education & Experience

• Post Secondary Education in Agriculture or related field is required

• 5 + years' experience in Sales, Logistics and Purchasing, Customer Service
• 5 + years' experience with Inventory Management

Skills and Attributes

• Microsoft Excel
• CRM Management

REQUIREMENTS

• Annual WHMIS training
• TDG Certification
• Medical Clearance
• Clear Police Background Check

WORKING CONDITIONS

• On-site in SE Calgary
• GMP compliant facility
• 40 hours/week (Monday - Friday)
• Occasional interaction with chemicals and hazardous materials

WHAT'S IN IT FOR YOU

We are committed to keeping our team healthy and motivated, so they can do the best work of their lives. We've built a company where people love to come to work, and we think you will too! Team members benefits include:

• Casual dress
• Paid time off (including vacation, sick and personal days)
• Life insurance and comprehensive healthcare benefits
• Performance reviews and ongoing conversations plus annual compensation reviews
• Opportunities for professional growth through learning & development initiatives
• A dynamic, inclusive, and collaborative work environment

NEXT STEPS

If this opportunity sounds like a great fit, apply now through our company website with a copy of your resume!

We appreciate the interest from all candidates in our career opportunities however, only those selected for an interview will be contacted.

ABOUT US

At BVR Veterinary Supplies & Alberta Veterinary Laboratories/Solvet our multi-faceted team is dedicated to promoting the health and welfare of animals. Built on the values of INNOVATION, QUALITY, PEOPLE/ANIMALS, ACCOUNTABILITY, PASSION, and SAFETY. We are a Canadian company searching for new solutions to old problems through the development and world-wide distribution of products that bring great comfort and ease to both owners and animals. Founded in 2009, this Calgary-based family owned and operated company has provided quality animal health products to thousands of farmers, vets, and pet owners. Our mission is simple … we listen to our customers and deliver solutions to problems they face daily.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We encourage applications from people of all backgrounds and are committed to providing a workplace that respects and values individual differences.

If you need assistance or accommodation during the application process due to a disability, please reach out to our HR team. We are dedicated to providing inclusive and accessible recruitment experience for all candidates.

Note: The collection, use, and retention of personal information will be in accordance with Company privacy policies and practices. By submitting your resume and personal data to us and participating in the recruitment process, you acknowledge and consent to collecting, using, and disclosing your personal information by the company to determine your suitability for employment opportunities.