Customer Service Representative

Join Our Team and Make an Impact!

MKK Distribution Inc. is at the heart of Canada's professional grooming and salon industry, supporting Tommy Gun's Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.

We're looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that's as fast-paced as it is rewarding.

What You'll Do

• Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
• Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
• Perform data entry and administrative tasks in Word, Excel, and other systems
• Support the Purchasing, eCommerce and Distribution teams with daily operations
• Think quickly on your feet, solve problems, and keep things moving smoothly
• Contribute to a positive, collaborative, and fun team culture

What We're Looking For

• Minimum 2 years of administrative experience
• Strong computer skills—proficient in Microsoft Office, especially Excel
• Experience with an inventory ERP system and POS systems
• Excellent communicator—both verbal and written
• Confident and personable—comfortable handling calls, including cold calls
• Quick thinker and problem solver—adaptable in a dynamic environment
• Reliable and responsible—someone who takes ownership and gets the job done
• Energetic team player—your personality complements a high-performing, collaborative team

Schedule

• Monday to Friday, in-office, 7am – 4pm

Why Join Us?

• Be part of one of the most recognized and respected grooming brands in Canada
• Work in a high-growth environment where your ideas and execution make a direct impact
• Competitive salary, comprehensive benefits, and perks (yes — free haircuts!)
• A vibrant, collaborative team culture with opportunities for career advancement

If you're ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.