Seasoned HR Generalist - Hospitality

Are you an experienced HR professional who thrives in people-centered environments and believes that culture is a living system? At The Kingbridge Centre, we're more than a hospitality company, we're a community dedicated to creating transformative guest and team experiences.

The Kingbridge Centre is a world-class residential destination purposefully designed for conferencing, retreats, leadership development, milestone celebrations, and mind–body well-being. We're looking for a Seasoned HR Generalist who brings a hands-on approach to people and culture. In this role, you'll be both a strategist and a doer, shaping policies and programs while staying closely connected to the pulse of our team.

You'll oversee everything from recruitment and onboarding to engagement, performance, and compliance, helping our people grow and our workplace thrive.

At Kingbridge, our culture is rooted in creating unique and memorable experiences for every guest. Collaboration is at the heart of how we work, inspiring creativity, curiosity, and innovation in all that we do. We've cultivated an environment that values inclusivity, resilience, and continuous growth, where every team member is empowered to contribute their best and evolve. Our commitment to impeccable execution ensures that our culture and brand are seamlessly intertwined.

We foster a value-based culture grounded in shared purpose and collective intelligence. By co-creating a unified vision, we align our efforts and harness the strengths of every team member.

What You'll Bring

1. Minimum 5 years of progressive HR experience, including at least 3 years in a management or generalist role.
2. Background in hospitality, events, or other service-based industries where people and experience are at the forefront.
3. Strong working knowledge of employment law, payroll, benefits, and health and safety compliance.
4. A relational leadership style, approachable, fair, professional, and grounded in integrity.
5. Proven ability to design and implement programs that elevate culture, engagement, and team performance.
6. Demonstrated success supporting multi-department operations and collaborating across diverse teams.
7. CHRL or equivalent designation an asset, though not required for candidates with strong hands-on experience.

Core Competencies:

1. Strategic HR leadership: Ability to align HR initiatives with organizational goals and culture.
2. Employee relations: Skilled in conflict resolution, mediation, and coaching managers on performance issues.
3. Recruitment & onboarding: Experienced with high-volume, seasonal, and diverse roles typical in hospitality (housekeeping, culinary, guest services, maintenance, etc.).
4. Training & development: Design and deliver programs around service excellence, compliance, and leadership development.
5. Compliance & policy: Strong knowledge of employment law, health and safety regulations (especially OHSA), and HR best practices.
6. Payroll & benefits administration: Working knowledge of payroll systems (ADP Workforce Now) and benefits coordination.
7. Culture & engagement: Build initiatives that improve morale, retention, and team connection in a dynamic, customer-facing workforce.
8. Data literacy: Use HR metrics and analytics for decision-making (turnover, engagement scores, absenteeism trends, etc.).
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Scope of Work

Strategic & Administrative Tasks:

1. Develop and implement HR strategies and policies aligned with company mission and values.
2. Maintain and update employee handbook, policies, and compliance records.
3. Oversee administration.
4. Input Bi-weekly Payroll

Talent Management:

1. Oversee full-cycle recruitment, onboarding, and offboarding.
2. Partner with department heads to forecast staffing needs and succession planning.
3. Coordinate seasonal hiring drives and training programs.

Employee Relations & Culture:

1. Lead employee engagement initiatives (recognition programs, feedback channels, team events).
2. Conduct workplace investigations and resolve disputes.
3. Coach managers on effective performance conversations.

Health, Safety & Wellness:

1. Ensure compliance with occupational health and safety standards.
2. Lead or co-chair the Joint Health & Safety Committee.
3. Implement wellness and mental health initiatives tailored to hospitality work.

Learning & Development:

1. Identify skill gaps and design internal training programs (service excellence, leadership, compliance).
2. Partner with external facilitators for specialized development programs.

Reporting & Continuous Improvement:

1. Prepare quarterly HR dashboards (turnover, engagement, training hours).
2. Recommend improvements to HR systems, processes, and culture strategy.

Characteristics

1. Balance heart-centered leadership with clear boundaries
2. Is grounded, organized, and relationally intelligent.
3. Thrives in dynamic, people-intensive environments.
4. Has emotional maturity and presence to hold space for interpersonal or organizational tensions.
5. Naturally contributes to a culture of care, accountability, and service excellence.