Customer Service Representative - Moncton

As a Customer Service Representative, you will be the first point of contact for arriving customers. You will play a key role in helping us consistently exceed the expectations of our customers and clients by delivering a superior customer service experience. The ideal candidate for this position must be fully bilingual in French and English.

Responsibilities

• Greet, welcome and assist customers with any questions or inquiries
• Process customer transactions using a variety of payment methods in a quick and accurate manner
• Inform and advise customers and clients on our products and services
• Support customers with their use and navigation of the parking facilities and equipment
• Ensure that all defective ticket outputs are validated before allowing the customer to exit the premises
• Keep customer service booth tidy and organized throughout shift in order to deliver an efficient customer experience
• Other duties as assigned by manager

Qualifications

• Minimum 2 to 3 years of customer service experience is required
• Ability to clearly and accurately communicate both written and verbally
• Flexible to work weekends and other shifts, when needed
• Beginner to intermediate computer knowledge
• Ability to work efficiently under pressure in a fast-paced environment
• Ability to work well alone an as within a team-oriented environment

Assets

• Bilingualism (English and French) mandatory
• Results-oriented individual with a concern for accuracy and customer relations.

The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination and, accommodations are available upon request in the relationship to employment and materials.

We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls please.

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