Rental Technician

Summary

Primary responsibilities include rental equipment delivery/pickup, set-up/teardown, customer satisfaction and equipment inspection, repair, and maintenance. Prepares and records rental equipment and accessories delivered. Delivers equipment with the Company's rental trucks and trailers. Inspects rental equipment when it returns ensuring all equipment and accessories are returned with no damage.

What You'll Do – The Role (Responsibilities)

• Prepares rental equipment and accessories for delivery.
• Safely delivers equipment and accessories.
• Provide instruction on proper and safe use of rented goods.
• Tear down and pick up of rented goods and accessories, document on Company forms.
• Inspects rental equipment when picked up or returned to office ensuring everything is returned and identifies any damage or misuse.
• Prepares returned equipment and accessories for future rental.
• Repair and maintenance of rental equipment and accessories as instructed.
• Supports Manager with misc. deliveries and pickups.
• Assist other drivers and technicians loading and unloading, to get in and out of the shop on a timely basis.
• Upon return of trailers, cables, ATS's, transformers and load bank(s) etc. inspect for any damage. Report any deficiencies in writing to the Manager.
• Waste oil and coolant areas are to be kept clean and organized. Assist in emptying the old oil, glycol and ensuring old filters are placed into their respective containers. If the old oil/glycol tanks are full, contact Manager for emptying.
• Maintain strong customer communication and always inform the customer upon arrival and departure from site.
• Promote the Company and its products to new and existing customers.
• Take a pro-active approach to resolving any customer complaints or disputes, continuing to promote a high standard of customer service.
• Work with others and the Company to achieve higher standards, better relationships with customers, and exceed Company objectives.
• Complete and submit all documentation accurately, completely, and legibly during or immediately following the work assigned.
• You will be using a Company vehicle that must be operated in keeping with the Company Policy. This vehicle is your responsibility when in your care. Do not overload the vehicle and follow all Ministry of Transportation rules and regulations.
• Ensure that rental trucks are well maintained. Advise the Manager of any defective operation or service that is required.
• Participate in other assigned in-house work duties which may include for example, additional warehouse cleanup, assisting with inventory etc.
• Other tasks and responsibilities as may be required from time to time consistent with the position of Driver – Generator Technician and the job description and duties set out above.

What You Need (Requirement)

• Strong mechanical and electrical skills.
• A valid driver's license in good standing.
• Valid AZ license and clean driving record.
• Ability to drive large trucks and tow equipment.
• Superior customer service skills and track record.
• Professional verbal and written communication skills.
• Comfortable using MS Office suite including Outlook suite.
• Strong time management skills.
• The ability to work efficiently with minimal supervision.
• Always wear proper PPE such as green patch” work boots, safety glasses, hearing protection, face shields/ masks and recommend to the supervisor any other job-related safety/ protective equipment required. Recommend to management any other job-related safety/protective equipment required.
• In the case of a power outage or declared State of Emergency by any level of Government in Ontario, be available for work.

Working Conditions

• After hours On-Call – Required. Flexibility for emergency calls needed.
• Heavy lifting and physical exertion are required
• Ability to work irregular hours / overtime.
• Full time position plus approved OT.
• Willing to work locally and throughout the Province of Ontario.