In-House Sales Rep & Warehouse Coordinator

Merit Ontario is a construction association supporting small to large construction companies with workforce needs across Ontario. Our talent specialists provide recruitment services and customized solutions to find quality candidates.
Our member is looking to hire an In-House Sales Rep & Warehouse Coordinator for their company in Brantford, ON.
Position – In house Sales Rep & Warehouse Coordinator
Reports to: Service Manager or assign supervisor by Service Manger
Position Overview: Focusing on the retail sector, this role will act as the primary point of contact for store-level customers at the major grocery chains.
The inside sales rep & warehouse coordinator will --

• Handle the preparation and communication of quotes for existing customers, utilizing field personnel to collect required information while handling the primary customer interactions through the sales process.
• Be required to understand the organizational structure at their assigned accounts to effectively coordinate activities with the account managers.
• When required, focus on calling customers to generate new leads for quotes and service calls.
• Have a strong Ability to work within a team environment and have high attention to detail in all tasks.
• Have strong communication skills and a high level of organization with a passion for learning new things.
• A strong work ethic and good attitude must be present by the inside sales rep and warehouse manager.

Responsibilities

• Developing estimates, quotes for incoming leads and closing sales
• Building relationships with key individuals at existing Frost accounts
• Communicating with customers to understand their needs and identify sales opportunities
• Coordinating with field personnel to collect required information to prepare quotes
• Escalating sales leads to account managers when required
• Coordinating sales activities with account managers for their respective accounts
• Tracking and organizing sales opportunities
• Coordinating job setup and execution
• Expanding the digital presence on maintenance platforms such as Verisae
• Marketing Efforts to improve increase retail revenue
• Any other assign tasks from the service manager
• Update stock lists at shop, yard, and off-site inventory locations
• Completing purchase orders requests to maintain stock levels
• Organize and maintain a clean shop, yard, assigned jobsites and service vehicles
• Disassembly old/return parts to maximize re-sale of used parts
• Restock excess material to maximize re-sale
• Prepare orders, picking parts and organizing materials for pickup by field personnel
• Restock service vehicles as required

KPI's

• 5 quotes sent per week working with Field Personal
• At a minimum 20 follow-up phone call from service calls and other actives
• Complete weekly report by Friday at 4:30PM
• Development 1 new marketing initiative per month
• Quarterly Inventory Count
• Offload Inventory and stock shop
• Pick orders when requested from construction and service
• Order Parts for stock and jobs when requested
• Assist Account managers with quotes when requested
• On-Call once a month for a week

Working Hours:

• Office Hours Monday to Friday 7:45 am to 4:30 pm

Expectation:

• positive attitude to build, improve and maintain excellent team environment
• share knowledge and expertise with all other team members
• to attend and participant all team meeting and training as request by the team leader
• to adhere to all Frost employment policies
• to have excellent communication with customers, suppliers, and team members
• be productive, efficient, safe, and valued team member, being apart of the solution to achieve the company's goals and objectives