Event Operations Manager

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

B2C North America

FAN EXPO, VidCon, Interior Design Show, One Of A Kind, Artist Project, and Art Toronto are a division of Informa, the world's leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

B2C North America is a division of Informa, the world's leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

Ready to embark on a new and exciting adventure? Read on.

This role is based in our Toronto office.

We're seeking an Event Operations Manager to support multiple annual events within Informa's B2C North America division, including Interior Design Show, Artist Project, One Of A Kind Spring & Christmas Shows, and Art Toronto. Reporting to the Director of Operations, the Event Operations Manager will collaborate with the event operations team to plan and execute all event logistics, ensuring achievement of deadlines, compliance with health and safety regulations, budget control, sustainability goals, and exceptional customer experience.

This role involves a wide range of activities requiring clear communication, excellent organizational and problem-solving skills, and superior attention to detail. The ideal candidate will be proactive and forward-thinking, work well under pressure, and ensure smooth and efficient event execution. The ideal candidate demonstrates exceptional foresight and proactive thinking, consistently anticipating challenges and identifying opportunities before they arise. This 'looking around corners' mentality is essential for staying ahead of potential issues and ensuring seamless event execution

Event Planning & Execution

• Create, communicate, and manage project plans supporting yearly and individual event processes and execution plans
• Develop and update floor plans, exhibitor manuals, and event materials
• Prepare, proof, and organize production of necessary materials required for onsite operations
• Coordinate event setup, breakdown, and logistics including venue preparation and equipment installation
• Oversee event timeline management from pre-event planning through post-event wrap-up
• Work onsite at events including load-in and load-out days (ranges from 7-15 days per event)
• Oversee show floor managers and manage onsite delivery as assigned
• Monitor event progress in real-time and implement contingency plans when needed
• Coordinate with venue management and security personnel for seamless operations
• Anticipate logistical challenges and implement preventive measures before issues arise
• Monitor industry trends and external factors that could impact event success

Stakeholder Management

• Liaise directly with exhibitors and sponsors post-sale
• Manage day-to-day communications with key stakeholders, including clear communication of deadlines, exhibitor updates, and floor plan updates
• Work with marketing team to coordinate exhibitor and attendee ticketing/registration, including advance and onsite processes, as well as lead retrieval systems
• Serve as primary point of contact for client inquiries and concerns during events
• Coordinate with internal departments including sales, marketing, and customer service teams
• Manage relationships with venue staff, security, catering, and other service providers
• Facilitate meetings with clients, vendors, and internal teams as required

Vendor & Staff Management

• Research appropriate suppliers, define their deliverables, negotiate contract terms, and supervise their work
• Recruit, schedule, and manage temporary staff including brand ambassadors and event personnel
• Conduct staff briefings and training sessions for event teams
• Manage, mentor, and develop direct reports through regular 1:1s, goal setting, and performance conversations
• Coordinate with contractors and monitor their performance to ensure deliverables meet standards
• Oversee vendor setup and breakdown processes
• Manage staffing schedules and ensure adequate coverage for all event functions

Financial & Administrative Management

• Manage costs, forecast, and budget across multiple events and business plans. Track and report on budget variances and cost optimization opportunities
• Ensure invoices and corporate expenses are processed timely and reconciled with event budgets
• Negotiate pricing with vendors and suppliers to maximize cost efficiency
• Facilitate post-show reporting
• Perform general operations-related administrative tasks as needed

Compliance & Continuous Improvement

• Ensure compliance with all applicable health and safety regulations
• Champion Informa's sustainability program, Faster Forward, and embed it into every event
• Continually review processes and identify inefficiencies, obsolete workflows, and tools
• Provide feedback on alternative solutions to the Director of Operations

The salary range for this opportunity is between $63,750 - $80,000 per annum. This posting will expire on 28/11/2025.

Required Experience & Skills

• 5-10 years of experience in trade or consumer shows, conference, and/or event operations
• Strong interpersonal, time management, and organizational skills with experience managing overlapping deadlines and complex projects
• Experience in staff management and working within and managing budgets
• Proficient spoken and written English
• Proven track record of managing multiple events simultaneously
• Experience with vendor management and contract negotiation
• Knowledge of health and safety regulations related to events and venues
• Demonstrated ability to think strategically and anticipate future challenges and opportunities
• Proven track record of proactive problem-solving and preventive planning

Technical Proficiency

• Proficient in Microsoft Office Suite with emphasis on Excel, Word, Teams, and Outlook
• Knowledge/proficiency in Adobe Acrobat Pro and Illustrator
• Experience with project management tools such as Wrike or Asana
• Familiarity with event registration and management software platforms
• Basic understanding of audio-visual equipment and technical requirements
• Experience with floor plan design software and CAD programs preferred

Physical Requirements

• Ability to work evenings and weekends, especially during event execution
• Physical strength and stamina to occasionally lift items up to 40 lbs. (18kg) and remain on feet for 8+ hours daily
• Ability to travel to multiple event locations and work in various venue environments
• Capability to work in fast-paced, high-pressure situations

Attributes for Success

• Ability to remain calm under pressure
• Solution-oriented and creative thinking approach
• Quality and profitability focused mindset
• Seeks feedback and responds well to constructive input
• Positive attitude and commitment to teamwork toward shared goals
• Proactive approach with ability to stay one step ahead of responsibilities
• Strong leadership skills and ability to motivate teams
• Customer service orientation with focus on exceeding expectations
• Flexibility and adaptability in dynamic event environments
• Strong analytical skills for data-driven decision making

Why work at Informa

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks

• Broader impact: take up to four days per year to volunteer, with charity match funding available too

• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves

• Comprehensive time of package: 10 vacation days, 8 paid emergency days, 1 paid day to celebrate your birthday and up to 4 paid volunteering days

• Work from almost anywhere for up to 4 weeks per calendar year

• Competitive benefits, including Share Match program

• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more

• Recognition for great work, with global awards and kudos programs

• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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