Member Services Coordinator

Transform Lives Through Elite Healthcare Leadership
Growth-focused, mission-driven, and people-centered? This might be your calling.
Why This Role Matters:At MYo Lab, we're not just a clinic — we're a movement. With 6,100+ members served and 700+ 5-star reviews, we help people move, heal, and thrive.
As a Member Services Coordinator, you'll be the first and last touchpoint for our members' healthcare journey. This isn't a receptionist job — it's an opportunity to directly shape people's lives while mastering advanced business systems, leadership, and communication.
If you're someone who craves meaningful work, accountability, and growth — you'll fit right in.
What You'll Do:

• Guide members through their personalized care programs with empathy and excellence.
• Create confident, lasting relationships with those navigating health challenges.
• Master healthcare systems and develop ethical, results-driven sales strategies.
• Keep members accountable to their care plans — and celebrate their wins.
• Drive both health outcomes and business sustainability.
  

You're Perfect for This If You:

• Are passionate about health, wellness, and improving lives through movement.
• See yourself as a future healthcare leader, not just an employee.
• Thrive under coaching, feedback, and measurable results.
• Love balancing empathy with structure and follow-through.
• Want to grow your career within a high-performance healthcare team.

What We're Looking For (A-Player Traits):

• Proven history of exceeding expectations — professionally or personally.
• Natural relationship-builder with genuine empathy.
• Driven, organized, and reliable — you do what you say you'll do.
• Coachable and humble — growth excites you.
• Analytical and strategic — you see the “why” behind every process.
  

Hours & Availability:This part-time position is 20–25 hours/week.
Clinic hours:

• Sun: 9:15 AM–6:00 PM
• Mon: 1:00 PM–8:30 PM
• Tue: 9:00 AM–6:30 PM
• Wed: 9:00 AM–8:30 PM
• Thu: 9:00 AM–5:30 PM
• Fri: 9:00 AM–3:30 PM

Include your preferred availability in your application.
Growth & Compensation:

• Starting Wage: $18/hr with clear growth potential & potential opportunity for full-time work
• Development: Intensive training, coaching, and career path opportunities

Perks:

• On-site gym access
• Health Spending Account (for full-time team members after 90 days)
• Performance bonuses based on achieving team and individual metrics.
• Professional development opportunities.
• Wellness program access
• Paid time off & team events
• Performance bonuses tied to personal and clinic success
  

How to Apply (Read Carefully)
Only complete applications will be reviewed.
To be considered, you must include all of the following:

• Resume highlighting specific achievements (quantifiable wins preferred).
• Cover letter addressing:
  • How you embody the A-Player qualities listed above.
  • Your preferred schedule availability.
  • Your earliest possible start date.
• Completion of the initial application form: https://forms.office.com/r/wjP2peerPG
  

Watch before applying:

• Intro to MYo: https://youtu.be/oqAQGGn07Uk
• Careers at MYo: https://youtu.be/cm7QC-re3ag?t=67
  

Applications missing any of the above will not be considered.
Interview Process:

• Application review (must include all 3 elements).
• Reference check (2 management references from the past 3 years).
• Virtual interview with Office Manager.
• In-person interview with Management Team.
• Offer extended to successful candidates.

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Location: 227 10 St NW, Suite 300, Calgary, Alberta
Join MYo Lab — where accountability, purpose, and human connection drive real transformation.
Be part of the healthcare revolution.
About MYo Lab Health & Wellness:

MYo Lab isn't just another health clinic – we're one of Calgary's premier multidisciplinary healthcare destination. Located in a modern 5,300 sq ft facility in the heart of Calgary, we've spent the last 6+ years revolutionizing how healthcare is delivered.Our Services:- Chiropractic Care- Physiotherapy- Massage Therapy- Specialized Treatments: • Shockwave Therapy • Custom Orthotics • Acupuncture & Dry Needling • Concussion ManagementOur Approach: We believe in comprehensive care that treats the whole person, not just symptoms. Our multidisciplinary team works together to create personalized treatment plans that deliver real results. Whether it's pain management, performance enhancement, or preventive care, we're committed to helping our members achieve their health goals.