Customer Communication Assistant

Customer Communication Assistant – Be the Bright Start to Every Guest's Experience!

Do you love creating great first impressions? Does a fast-paced, people-focused environment energize you? If you're someone whose positivity shines through every interaction, Shift Auto Group wants to meet you!

As a Customer Communication Assistant, you'll be the first friendly face — or voice our guests connect with, whether they walk through our doors, call in, or reach out online. You'll set the tone from the very first moment, helping guests feel welcomed, valued, and confident they've come to the right place. Every interaction is a single opportunity to deliver warmth, professionalism, and genuine connection.

• Welcome every guest with warmth, professionalism, and enthusiasm — making their first impression unforgettable.

• Be the friendly voice that answers and directs all incoming calls.

• Track guest traffic and interactions in our Customer Relationship Management (CRM) system.

• Help our dealership shine, maintaining a clean, inviting space that reflects our high standards.

• Maintain a professional appearance that reflects our brand.

• Jump in to assist your team and Managers with any administrative tasks as needed.

• Thrives in a fast-paced environment, demonstrating exceptional organizational skills.

• A reputation for honesty, reliability, and attention to detail.

• Strong computer skills, Google Workspace.

• A friendly, positive personality that lights up every interaction.

• Previous customer service experience is a definite plus!

Be part of a fun, energetic, and growing team that values your contributions.

• Opportunities for growth within Shift Auto Group

• Comprehensive training to help you succeed and feel confident in your role.

• A supportive, team-focused environment where your ideas are heard.

• Employee discounts on vehicles, parts, and services.

• The satisfaction of knowing you're the reason someone's first impression is a great one!

Does this sound like YOU?

Ready to bring your energy, professionalism, and passion for people to our team, apply today and let your personality shine with Shift Auto Group!