Technical Support Specialist - Amico Clinical Solutions

Position Summary:
Technical support specialties are responsible for helping customers resolve technical issues they encounter with products or services.
Job-specific Duties and Responsibilities:

• Flexibility to travel to provide technical support services to customers.
• Assist customers with inquiries via phone and emails.
• Provide guidance on claims within warranty.
• Troubleshooting and repairing parts from RGA returns.
• Collaborate with engineers to troubleshoot products for improvement.
• Escalate complex issues to Technical Support Manager and Engineers.
• Maintain accurate and precise documentation.
• Create Service & RGA documents/reports.
• Respond to service calls in a timely manner as per internal SOPs.
• Comply with internal Standard Operating Procedures.
• Comply with Health & Safety policies.
• Other tasks as delegated by the Technical Support Manager.

Required Skills and Qualifications:
·The candidate must have excellent skills in:
o Organization
o Time-management
o Communication (written & verbal)
o Computer
o Attention to detail
o Multi-tasking
o Problem-solving
o Critical thinking
o Patience
Education and Experience:

• Post-secondary education in Electronics Technology, Technical Service, or equivalent.
• Previous Medical Device industry experience is an asset.
• 2-3 years of customer support experience.
• 3-4 years of technical support experience.

For more information, please visit us at www.amico.com
*Only selected candidates will be contacted.