Customer Support Representative (Remote)

Customer Support Representative (Remote)

Compensation: $13$17 CAD per hour
Location: Remote
Hours: Part-Time or Full-Time (Flexible)

About Us

Maverick Games is a regulated Canadian online casino and sportsbook, licensed in Ontario. We operate in a highly compliant, fast-moving environment and deliver a player-first gaming experience. Our team is growing, and were looking for dependable, detail-oriented people to join our support operations.
We operate in the EST timezone, and the role is fully remote.

About the Role

Were hiring a Customer Support Representative who can support our players, resolve issues quickly, and communicate clearly in English. This role is ideal for someone who is responsible, organized, and comfortable working in a compliance-focused environment.

Both part-time and full-time applicants are welcome.

What Youll Do

• Provide prompt, friendly player support via chat and email
• Manage and resolve support tickets through Jira Service Desk
• Troubleshoot account, payment, and technical issues
• Escalate cases when needed while maintaining ownership and follow-through
• Interpret policies accurately and offer clear solutions
• Work with internal teams (payments, product, operations) to resolve cases
• Maintain accurate documentation and follow established workflows
• Contribute to a safe, fair, and positive gaming experience for all players

What Were Looking For

• Previous Customer Support experience (required)
• Strong written and spoken English
• Excellent problem-solving skills and ability to stay calm under pressure
• High attention to detail and strong judgment
• Ability to learn quickly and follow structured processes
• Reliable internet connection and professional communication
• Ability to work in or partially overlap with EST hours

Nice to Have

• Experience working in regulated industries (igaming, fintech, etc.)
• Familiarity with Jira Service Desk
• AML/KYC experience or exposure to compliance workflows
• Experience with payments, chargebacks, or identity verification processes

Compensation & Hours

• $13$17 CAD per hour, depending on experience
• Part-time or full-time options
• Flexible scheduling, with some EST overlap required

How to Apply

Please submit your resume along with:

• A brief summary of your customer support experience
• Your weekly availability (hours per week)
• Your expected hourly rate
• Your earliest potential start date