General Manager

GENERAL MANAGER
Golds Gym University Marketplace is hiring full time General Manager / General Manager- In Training, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!
About Golds Gym BC
Big Brand Name - Canadian Owned and Operated.
Compensation$3500 monthly + commissions
Shifts RequiredFull-Time
5 Days a week, 1 weekend day required
Evening shifts required, must be available evenings until 8pm+
Key Responsibilities

• Ensure the proper upkeep and over all facility operation
• Assume responsibility to ensure all team members are meeting targets (sales, personal training, customer service representatives, etc.)
• Meet and exceed team sales quota by monitoring sales KPIs, forecasting, fine-tuning sales processes, and ensuring consistency of sales metrics among the team
• Inspire and grow your team through leading by examples and building a positive team spirit
• Develop, implement and monitor team member succession planning to help develop team members
• Provide exceptional leadership and manage and grow an effective sales team
• Develop, build and acquire new corporate accounts to increase revenue for the club
• Draft and submit sales and operation reports to upper management as required
• Work closely with all functional teams (human resources, operations, personal training, marketing, finance, customer service, etc.) as a key contributor to the companys overall success and profitability
• Participate in events to generate new sales, such as trade shows, open houses, member appreciation nights, etc.)
• Deliver financial results by creating a positive and supportive environment, setting standards in customer service and staff training and development
• Able to self organize with a strong attention to detail, work within budgets, have a responsibility for timelines and be able to think creatively to drive sales initiatives to the club
• Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and administer performance improvement action plans and/or corrective action as necessary
• Delegate effectively by assigning and overseeing completion of all club responsibilities through the work of others
• Generate sales through providing guests with tours of the facility, business to business outreach, referrals from members, and promoting the facility by distributing guest passes to prospective members
• Resolve escalate customer complaints in a professional, respectful manner;
• Educate and empower your team to resolve customer concerns in the moment
• Be active in the community by organizing events regularly, connecting with other local businesses to support healthy relationships and marketing opportunities
• Monitors and adjusts schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days
• Assist with shift coverage as needed
• Complete all new hire on boarding training to master base tasks and advanced leadership tasks and habits

Qualifications

• Active in the UBC community / or Attended UBC with a already established personal pipeline is an asset
• Strong leadership skills, with ability to motivate and influence people
• College or University degree preferred, with minimum two (2) years professional experience
• Experience in the health and wellness industry is preferred
• Ability to multi-task and perform calmly in a fast paced environment
• Strong administrative skills including payroll, scheduling, ordering inventory, and report generating

What We Offer

• Positive, rewarding, and collaborative team environment
• Competitive compensation
• Complimentary club membership
• Discount on Golds Gym products and services
• *Health Benefits