Inside Sales Representative

Inside Sales Representative – Industrial Services

Location: Bolton, ON

Schedule: In-office, Monday to Friday (Full-Time)

Position Overview

We are seeking a detail-oriented and customer-focused Inside Sales Representative to join our Bolton office. This full-time, in-office role supports the Service Coordinator and is responsible for managing the full sales cycle of spare parts, from order intake through to delivery follow-up and client support. You will play a key role in building strong customer relationships and driving after-sales growth through efficient coordination, communication, and service excellence.

Key Responsibilities

Sales Support & Order Management

• Receive and process incoming spare parts orders
• Prepare accurate, competitive quotes and manage follow-ups with customers
• Track orders from submission through to delivery and resolve any discrepancies
• Contact suppliers for pricing and delivery times
• Handle reminders and follow-ups on pending quotes and open projects

Customer Relationship Management

• Respond to customer inquiries promptly and professionally
• Provide product and technical information to support customer needs
• Build and maintain strong relationships via phone and email communication
• Collaborate with service technicians and sales reps to ensure seamless service delivery

Administrative Coordination

• Assist with administrative tasks related to sales, rentals, and procurement
• Support the Service Coordinator with scheduling, materials follow-up, and internal documentation
• Receive and verify incoming parts/materials and coordinate with relevant teams

Qualifications & Experience

• Experience in technical inside sales or customer service, preferably in an industrial or mechanical setting
• Proficiency in Microsoft Office Suite; experience with SAP or similar ERP system is an asset
• Excellent communication skills in English (verbal and written)
• Strong organizational skills with attention to detail and follow-through

Key Attributes

• Customer-first mindset with strong interpersonal skills
• Ability to manage a fast-paced workload and prioritize tasks effectively
• Reliable, organized, and capable of working independently and collaboratively
• Strong sense of initiative and ownership over responsibilities

What's Offered

• Group insurance coverage: medical, dental, paramedical, disability, life, and travel
• Performance bonuses
• 7 personal flexible days per year
• Employee Assistance Program (EAP) – for you and immediate family members
• Wellness program
• Retirement plan with employer contribution

If you're a proactive and service-driven individual looking to grow within a supportive and technical environment, we invite you to apply for this opportunity based in Bolton, Ontario.