Field Service Technician II, Casino Services

The Casino Services Field Technician is autonomous and responsible for all activities at Casino and Bingo sites in the allocated Greater Sudbury and Timmins Area. Preparation, installation, troubleshooting to the component/circuit level. Servicing remotely and onsite with the ability diagnose and solve problems. Maintain, upgrade and convert IGT gaming devices, while representing IGT at the customer site and maintaining a positive relationship with the client. Provide initial and ongoing customer training on basic game functionality. Adapt to various jurisdictions and adhere to compliance policies.

DUTIES AND RESPONSIBILITIES

Perform troubleshooting, maintenance, preventive maintenance and installation of Point of Access (POA) equipment and communication devices used at the retailer location. Makes pre-installation site assessments to identify parts and wiring requirements at customer location. Performs all preparation tests including assurance hardware, firmware and system interfaces are accurate and functional Delivers and installs products on customer site. Installs game to game and bank to bank, telephonic, ether net and wireless (G2G). Carries out assigned portion of hardware and software conversions and upgrades Performs planned and preventative maintenance. Responds to customer issues for games and system interface. Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools

REQUIREMENTS

High school diploma or equivalent required 2-4 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products Experience with AC/DC fundamentals Reading and translating wiring diagrams Maintaining, repairing and troubleshooting to component/circuit level Testing programs with verification devices such as Kobetron and Chip Comparator Troubleshooting with input and output tests

Special Requirements: Valid driver license and clean driving record Able to obtain a Gaming License Must be at least 21 years of age Able to lift 50 lbs. or more. Pass a background check, Work overtime as required. Available to work on weekends as required, Able to stand for an eight-hour shift. Travel within Canada and USA.

Company DescriptionIGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.Company DescriptionIGT is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.