Administrative Manager, Yardi Systems & Operations Property Management

ABOUT THE ROLE

Larlyn Property Management Ltd. is seeking a highly accomplished and strategic professional to join our growing team as Administrative Manager, Yardi Systems & Operations Property Management. This pivotal leadership role is responsible for driving operational excellence, elevating team capability, and maximizing Yardi system performance across the organization.

As a senior member of the administration team, you will work closely with company executives to lead, coach, and transform an established group of property administrative professionals toward a new direction focused on accountability, efficiency, and client satisfaction.

KEY RESPONSIBILITIES

Leadership & Team Management

• Provide strong direction, mentorship, and training to, Property Administrator staff to align performance with corporate goals.
• Champion a culture of continuous learning, collaboration, and service excellence.
• Manage performance, set measurable objectives, and develop staff through coaching, shadowing, and professional development programs.
• Partner with company executives, managers to implement strategic initiatives across operations and client service functions.

Yardi Systems Expertise

• Act as the companys Yardi specialist, leading optimization, training, and data integrity efforts across all departments.
• Identify workflow enhancements and coordinate system-based solutions that improve accuracy, speed, and visibility.
• Serve as the internal subject matter expert for Yardi modules
• Collaborates with IT and Finance while maintaining administrative ownership of Yardi setup, configuration standards, and process documentation.

Operational Oversight & Project Management

• Lead process improvement initiatives and system-based projects across multiple portfolios.
• Owns administrative deliverables and ensures deadlines and quality standards are met across assigned portfolios
• Oversee new property transitions, operational audits, and compliance reviews.
• Standardize administrative and financial workflows across regions for consistency and compliance.
• Manage timelines, deliverables, and resources for key corporate initiatives.
• Drive cross-functional initiatives improving data flow between Property Management, Accounting, and Admin functions.
• Implement efficiency measures that strengthen service delivery and communication flow.

Financial & Property Management

• Provide oversight into property financials including budget preparation, variance analysis, and capital planning.
• Collaborate with Property Managers and Regional Directors to ensure accuracy of client reporting and financial submissions.
• Partner with Regional Directors and Property Managers to monitor profitability and cost control.
• Oversee the setup and administration of new contracts and property transitions.

Client Relations & Service Excellence

• Build strong relationships with internal and external stakeholders, including executives, Boards, and property owners.
• Ensure a proactive customer service culture addressing client concerns with urgency, professionalism, and empathy
• Address escalated issues professionally, developing long-term solutions to improve client satisfaction.
• Represent Larlyn at client and industry meetings, presentations, and events as required.

KEY DELIVERABLES

• Reduce administrative turnaround times through workflow standardization.
• Enhance Yardi reporting accuracy and staff proficiency through structured training.
• Improve client satisfaction and internal response times by implementing clear service metrics.

MINIMUM REQUIREMENTS

• Post-secondary degree or diploma in Business, Accounting, Property Management, or a related field.
• 57 years of progressive experience in property management operations, including 5+ years in a managerial role.
• Advanced-level knowledge and hands-on experience with Yardi Voyager.
• Strong understanding/background of accounting principles, financial reporting, and property management systems.
• Proven leadership and coaching skills experience managing teams of 5+ direct reports preferred.
• Excellent organizational, analytical, and communication skills with a solutions-driven mindset.
• Knowledge of relevant Ontario legislation, including the Condominium Act and Residential Tenancies Act.
• Designations such as RCM, CPM, or PMP considered an asset.

WORKING CONDITIONS

Business hours are 9:00 a.m. to 5:00 p.m., Monday to Friday. As a management role, occasional evenings and weekends may be required to meet business needs and project deadlines.

This job description outlines the general nature and level of work performed. It is not intended to be an exhaustive list of all duties or responsibilities required and may be amended as organizational needs evolve.