Program Assistant (Bilingual)

Program Assistant (Bilingual)

Make a Difference with Family Services Windsor-Essex (FSWE)

At Family Services Windsor-Essex (FSWE), we empower people to overcome challenges, build resilience, and create positive change in their lives. As a trusted non-profit, charitable organization, we provide compassionate counselling and support services that help individuals feel valued, included, and connected to their community.

We are seeking a highly organized and professional individual to join our team as a Program Assistant (Bilingual). This position plays a key role in supporting the efficient operation of the FSWE programs while also serving as the first point of contact for the agency. The ideal candidate will have strong administrative skills, excellent communication abilities, and a professional, compassionate approach when interacting with clients and community partners.

What Youll Be Doing

• Provide comprehensive administrative support to FSWE programs to ensure smooth day-to-day operations.
• Assist with file management, including program file closings, audits, and the secure scanning and storage of confidential records.
• Coordinate and confirm appointments, meetings, and schedules for program staff.
• Maintain accurate documentation and data entry in program databases and other tracking systems.
• Support staff with program materials, reports, and correspondence as needed.
• Serve as the first point of contact for visitors, clients, and callers, providing courteous and professional assistance.
• Respond promptly to telephone, in-person, and email inquiries, ensuring timely resolution or referral to appropriate staff.
• Manage the agencys main phone line and transfer calls efficiently to the correct departments or personnel.
• Maintain a welcoming and organized reception area that reflects the agencys commitment to respect, confidentiality, and inclusion.
• Support general office operations such as mail distribution, photocopying, etc.

What You Bring

• Post-secondary education in Office Administration, Social Services, or a related field (or equivalent experience).
• English and French required
• Minimum of 2 years experience in an administrative, reception, or customer service role experience in a social service or community agency setting an asset.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort working with databases and digital filing systems.
• Ability to handle sensitive information with discretion, professionalism, and confidentiality.

Why Join FSWE?

• Competitive benefits package
• Weekly wellness release time
• Purposeful work that supports real change in our community

At FSWE, your work truly matters. Youll be part of a collaborative, inclusive team thats deeply committed to the wellbeing of our clients and each other.

Position Details

• Job Type: | Shift Schedule: Monday Friday 9:00am-5:00pm with one evening per week. Some weekends required.
• Pay Rate: $40,998 per annum. ($22.52/hr)
• Location: 1770 Langlois Ave.

Accessibility and Equity

FSWE is an equal opportunity employer committed to equity, diversity, inclusion, and anti-racism. We welcome applicants from all backgrounds, including Indigenous peoples, racialized individuals, persons with disabilities, and members of the 2SLGBTQIA+ community. Accommodations are available upon request throughout the recruitment process.

Make a Meaningful Impact Apply Today!

If youre ready to be part of a compassionate team, making Windsor-Essex a better place for all, apply now to join Family Services Windsor-Essex.