Service Writer/Warranty Administrator (Bobcat of the Peace

Bobcat of the Peace, a division of Rentco Equipment Ltd., is a fast-paced local company with over 60 years of dedicated service to Grande Prairie and the Peace Country. As a leading dealership, we specialize in Bobcat, Develon Heavy Equipment, Bobcat forklifts, Precision Trailers, and Grasshopper products. Our robust sales and service teams, coupled with a comprehensive parts inventory, ensure exceptional support for our valued customers
We are currently hiring a full-time Service Writer/Warranty Administrator to join our Service department.
As the Service Writer/Warranty Administrator, you are responsible for:

• Greet and work with customers to determine mechanical issues, schedule appointments, and create work orders
• Obtain, verify, and validate that correct information is in our Point of Rental system (serial/VIN numbers, equipment hours, company, contact, phone numbers)
• Provide excellent customer service by providing updates on service progress via telephone or Kenect
• Escalate customer complaints and service issues to the attention of the Service Manager
• Completing warranty paperwork for submission to dealer in accordance with their requirements
• Verify warranty and service contract coverage and ensure all correct documentation is in place for submission within 14 days of completion
• Work with Heavy Equipment Technicians to get accurate information for stories to bill customers and create estimates
• Close work orders and complete payments when customers pick up serviced equipment
• Create and complete Purchase Orders for outside purchases
• Assist with parts and inventory when required

You have the following skills and experience:

• Intermediate computer skills
• Ability to communicate verbally and in writing
• Ability to use problem-solving skills to troubleshoot mechanical issues
• Strong organizational and time management skills
• Excellent customer service skills
• Previous experience with warranty policies and procedures

Bobcat of the Peace offers:

• Competitive wages (pay for this position starts at $24.00/hr)
• Comprehensive benefits
• RRSP/DPSP program
• Stable, year-round work with great hours
• Employee Discount
• Promote from within policy
• Employee referral bonus
• Fantastic team to work with
• Monthly cake days to celebrate birthdays and work anniversaries

You're busy—and we get that! To save time, ensure a great fit from the start, and make sure your resume reaches the right person, please apply online through our careers page and complete the screening questions.

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